Lou Fusz Subaru St. Louis- Service Center
St. Louis, MO
458 Reviews of Lou Fusz Subaru St. Louis- Service Center
Outback 30k They put me in a loaner car, and completed the service without a hitch. One minor hiccup with the cashier not applying a coupon was resolved the next They put me in a loaner car, and completed the service without a hitch. One minor hiccup with the cashier not applying a coupon was resolved the next day. More
Why go anywhere else? I've used LouFusz service over 25 years for one Mazda, one Toyota, and two Subarus. The new facility is a comfortable, good looking place where I don' I've used LouFusz service over 25 years for one Mazda, one Toyota, and two Subarus. The new facility is a comfortable, good looking place where I don't mind waiting. There's a waiting area with TV and a second, quiet waiting area. Wifi is reliable. Coffee, tea, and fresh fruit are always available. The best part of the Service Center is Brian Eaton, the manager, and his team who coordinate the schedule, keep you apprised of what's going on with your vehicle, gently break news of needed repairs, and take care of customers with helpful explanations and warmth. The mechanics are friendly and helpful. This truly seems like a good workplace. It's superior for customer service. More
Top service all around The very experienced serviceman has always provided the best Subaru service for my cars. I appreciate knowing that I have the best service possible fo The very experienced serviceman has always provided the best Subaru service for my cars. I appreciate knowing that I have the best service possible for my family cars. More
Efficient oil change and tire rotation Nice to schedule service on-line, nice to have Saturday hours. Service done within estimated time. Like the quiet lounge/waiting room. Appreciate ge Nice to schedule service on-line, nice to have Saturday hours. Service done within estimated time. Like the quiet lounge/waiting room. Appreciate getting another oil rebate. More
Expensive and long wait time Friendly staff but I don’t feel taken seriously here as a female customer. I’ve experienced long wait times and most recently charged for a new tire s Friendly staff but I don’t feel taken seriously here as a female customer. I’ve experienced long wait times and most recently charged for a new tire six months after I purchased four new tires. My repair bills have been over $2500 this year. As for my $25 “customer rewards”....it of course didn’t apply to new tires. More
Always professional and speedy! Brian Eaton does a wonderful job getting the work done in a timely professional manner. I dropped the car off after lunch and it was ready by 4 pm. Brian Eaton does a wonderful job getting the work done in a timely professional manner. I dropped the car off after lunch and it was ready by 4 pm. We are giving the car to our daughter and her husband and the service people checked it out to make sure it was in good shape. They did a great job! More
Good service but feels rushed. I’ve been bringing my Forester here for service since I bought it from Lou Fusz 7 years ago. My car has been running great the whole time. The service I’ve been bringing my Forester here for service since I bought it from Lou Fusz 7 years ago. My car has been running great the whole time. The service people are helpful and polite. But they are usually very busy and things feel rushed. More
Battery check While out shopping had a dead battery and needed to use Subaru Roadside Assistance. After they got the car started I drove to the dealership to have t While out shopping had a dead battery and needed to use Subaru Roadside Assistance. After they got the car started I drove to the dealership to have the battery check. Even though I didn't have an appointment, Brian Eaton was able to accommodate me and had the battery and electrical system checked. More
Brian is 5 star excellent - labor very expensive The staff at Lou Fusz Subaru - excellent, trustworthy, well trained, respectful. When having your car serviced be prepared to pay upward of $379.00 a The staff at Lou Fusz Subaru - excellent, trustworthy, well trained, respectful. When having your car serviced be prepared to pay upward of $379.00 an hour labor for a periodic maintenance that will take one hour, checking hoses, oil change, tire rotation, and battery check, nothing serious. More
Negative experience Had an awful customer service experience. Will not be back. Mistakes were made with no apology or compensation for my time. Don’t appreciate the way t Had an awful customer service experience. Will not be back. Mistakes were made with no apology or compensation for my time. Don’t appreciate the way the employees treated me. More