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Lou Fusz Subaru St. Louis- Service Center

St. Louis, MO

4.6
458 Reviews

458 Reviews of Lou Fusz Subaru St. Louis- Service Center

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December 07, 2022

Friendly and Professional. Shelby Parker helped me and I was surprised he knew my requirement before I ask. I have a great experience in here. Btw, the snack is good in the wai More

by Aria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby,Parker
Dec 09, 2022 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

December 01, 2022

On time. Professional. Price appropriate for work. Helped me with a semi emergent problem. Would use again . Shelby -customer relations and Matt in service ju More

by mark1097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt/ Shelby
Dec 04, 2022 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

November 15, 2022

Didn't record prior service which lead to duplication. Didn't do the items requested. Didn't stand by their mistakes. Never again! More

by sbyrne2
Service Communication
Recommend Dealer
No
Employees Worked With
nicholas davis, john molloy
Nov 17, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 07, 2022

Excellent and professional service and it was one of the cleanest facilities I’ve ever been in. More

by timuhammad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Woodson ??????????
Nov 07, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

November 04, 2022

This Subaru location is friendly, fast, and efficient. They've serviced my vehicle multiple times and have always done a great job. In my opinion, they have fair prices and will be honest about your car More

by jl_broadway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Woodson, Kenneth Worley
Nov 07, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

November 03, 2022

We have been using Lou Fusz Subaru for 17 + years. This location always offers the best technical and customer services. Thank you. More

by skoyfman12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Parker and Brian ( service dept. )
Nov 04, 2022 -

Lou Fusz Subaru St. Louis responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

October 28, 2022

Shelby Parker is awesome 👏 and I wouldn’t choose any other Subaru dealership because Lou Fuze Subaru has won me over on my car buying experience and on the Service they provide as we are a military fami More

by mmmalone2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Etten and Shelby Parker
Oct 31, 2022 -

Lou Fusz Subaru St. Louis responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

October 19, 2022

We had a 2006 Subaru making a terrible sound and we feared the worst. Shelby Parker took care of us and the problem was fixed at a surprisingly low cost. More

by Bruce Petersen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Oct 21, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

October 15, 2022

Scheduling service was fast and easy. Didn't have to wait weeks for an appointment. I was able to get in for service in one day!! I will definitely be back! Thank you Shelby Parker for More

by lllawshe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Oct 17, 2022 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

October 08, 2022

Shelby was very nice and helpful setting up appointment to get my subaru checked out. And nick did a wonderful job getting my car into the techs and asked what was going on with my vehicle and listened to More

by Vincent Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Parker and Nicholas davis
Oct 10, 2022 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

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