Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lou Fusz Subaru St. Louis- Service Center
St. Louis, MO
458 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
458 Reviews of Lou Fusz Subaru St. Louis- Service Center
Sort by
January 30, 2019
Always excellent service Brian Eaton and his team are always excellent. I took my car in to have a headlight replaced and asked if he’d check the battery since very cold weath Brian Eaton and his team are always excellent. I took my car in to have a headlight replaced and asked if he’d check the battery since very cold weather was heading our way. Was charged only for the headlight AND my car had been washed. More
by ctrautmann05
Verified Customer
January 30, 2019
This place is always great! They squeezed me in at a busy time to replace a low battery just before the polar vortex hit. They always do a great job with my car and are always po They squeezed me in at a busy time to replace a low battery just before the polar vortex hit. They always do a great job with my car and are always polite. I was expecting to be bringing my car to my neighborhood service garage by now (as I did when my Honda got older), but the quality of service has kept me coming here. I love my Subaru, but sub-par service was a deciding factor in not getting another Honda, so I’m planning on sticking with Subaru and this dealership for a long time. More
by Lovemysubie
Employees Worked With
The man (young, slim, blackish hair) who has helped me in the past (maybe named Chris?) has also been awesome!, Brian Eaton
January 29, 2019
Friendly and honest I have been to the service department here twice and have had great experiences both times. I never felt pressured to have anything “extra” done, and I have been to the service department here twice and have had great experiences both times. I never felt pressured to have anything “extra” done, and the service provider explained everything very well. More
by OutbackStL
Employees Worked With
Brian Eaton
January 28, 2019
Service work and new tires Brian was friendly and very informative. He gave me choices and estimates for 4 new tires, which enable me to select the best brand for my car. His Brian was friendly and very informative. He gave me choices and estimates for 4 new tires, which enable me to select the best brand for my car. His estimate of the time needed for the work was right on target. The waiting area was comfortable and clean - appreciate the snacks! More
by OLSEN.L
Employees Worked With
Brian Eaton
January 25, 2019
Fast service,but tired of going back for same issues Brian Eaton is great. He is always friendly, helpful and gets me out quick. Just need a different car that doesn’t have so many warranty issues. Too m Brian Eaton is great. He is always friendly, helpful and gets me out quick. Just need a different car that doesn’t have so many warranty issues. Too many unecessary trips for a 2017 car. More
by tadam0127
Employees Worked With
Brian Eaton
January 22, 2019
Efficient There was problem with window. Rapidly fixed. I was happy that my window was repaired rapidly, so as to not impact my work day. Thanks! There was problem with window. Rapidly fixed. I was happy that my window was repaired rapidly, so as to not impact my work day. Thanks! More
by Suberator2018
Employees Worked With
January 21, 2019
Where is Lou Fusz follow up after sales service??? Lou Fusz didn't want to recognize I have a life time oil change agreement after I purchased the car from Lou Fuse. The sales agreement is for free o Lou Fusz didn't want to recognize I have a life time oil change agreement after I purchased the car from Lou Fuse. The sales agreement is for free oil change and I pay for oil filter only as long as I own the car. Now they give me a very hard time every time I come in for the agreed on oil change. WOW!!! More
by YMASNOOM
Employees Worked With
Brian Eaton
January 14, 2019
Alternator replacement. Alnernator problem. Engine light on. Dz. With bad alternator. I had to return b/c I did not have mu copy of an extended warranty. I was able to be Alnernator problem. Engine light on. Dz. With bad alternator. I had to return b/c I did not have mu copy of an extended warranty. I was able to be seen in a timely manner. Alternater replaced with no drama. Note: there is no longer a loaner program. Tsk, tsk. My 2 rides cost $30. Would be worse for multiday repair. More
by John from St. Louis
Employees Worked With
Brian Eaton
January 11, 2019
Service Brakes, rotation, filters, and oil. The team did a great job! It’s too bad that the curtesy vehicle program ended though. That’s going to make future Brakes, rotation, filters, and oil. The team did a great job! It’s too bad that the curtesy vehicle program ended though. That’s going to make future visits difficult. More
by Zoomzoom
Employees Worked With
Brian Eaton
January 11, 2019
Customer service? Had a 10:15 appt for an airbag recall. Was told it may be a two hour service. Decided to drop it off the day before since we’re an hour away and wante Had a 10:15 appt for an airbag recall. Was told it may be a two hour service. Decided to drop it off the day before since we’re an hour away and wanted to give them flexibility. Received a ride over and arrived at 12:30. Vehicle was parked outside in a different spot so I walked in assuming it was finished. Got blank looks and was told our tech was at lunch, and to have a seat. At 1:00 I noticed the vehicle had been moved again but was still outside, so I went back to service and inquired. Again, blank looks and was told it would still be another hour. My 10:15 appt was mentioned and I was informed that they were busy. Fifteen minutes later my phone rang. It was service telling me I was ready to go. Turns out they didn’t replace the airbag at all, even though I was told several times through the mail that this was an extremely important procedure that had to be fixed immediately. When I left, they told me I may receive something in the mail later on to do a replacement. Huh? More
by Interesting
Employees Worked With
Brian Eaton
