Lou Fusz Subaru St. Louis- Service Center
St. Louis, MO
458 Reviews of Lou Fusz Subaru St. Louis- Service Center
I went in for a recall and alignment. Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all afte Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all after charging me for it. $1800, 2 days without my car and work wasn’t completed like I was told it was. Never again!! More
I was very impressed with my service experience yesterday. I have been to Subaru dealerships from New York to Texas and this was by far the quickest and easiest appointment I’ve had. I will definit yesterday. I have been to Subaru dealerships from New York to Texas and this was by far the quickest and easiest appointment I’ve had. I will definitely be coming back for future needs. More
I had 24000 mile service on my 2022 Subaru Touring XT. It was a seamless service appointment. Very satisfied. It was a seamless service appointment. Very satisfied. More
Shelby Parker was great! Polite and knowledgeable service guys. They allowed me to bring my well behaved puppy in for socialization! Polite and knowledgeable service guys. They allowed me to bring my well behaved puppy in for socialization! More
The online process of scheduling service for my vehicle was quick and easy + the super-hospitable, courteous, and knowledgeable customer service provided on-site by Matt Woodson was outstanding. was quick and easy + the super-hospitable, courteous, and knowledgeable customer service provided on-site by Matt Woodson was outstanding. More
First time at Lou Fusz Subaru. Great customer service, Shelby Parker was my service attendant and did a fantastic job engaging in small talk and making me feel welcome. Great customer service, Shelby Parker was my service attendant and did a fantastic job engaging in small talk and making me feel welcome. More
Courteous, timely, great customer service, convenient part availability, cost saving remanufactured part availability made the overall experience satisfactory. From the initial phone call to the dealersh part availability, cost saving remanufactured part availability made the overall experience satisfactory. From the initial phone call to the dealership letting them know we were being towed and on our way through the post experience follow up from Shelby Parker, overall positive experience. More
I purchased my 2018 Subaru Forester from Lou Fusz Subaru St Louis in the fall of 2018. All of my routine service has been performed at the service department since then. I have always worked with Brian Eato St Louis in the fall of 2018. All of my routine service has been performed at the service department since then. I have always worked with Brian Eaton and Daniel Welby as service writers. They are courteous, efficient, and informative. My mileage is not typical for period of ownership and they have been excellent at adjusting the standard service schedule. They have both deferred some services as not yet needed and suggested others. The Fusz dealership along with Brian and Daniel have my respect. I will be seeing them in about six months. The car is everything I had hoped or researched it as being when I purchased it. More