Lou Fusz Subaru St. Louis

This dealership is all about making the deal and that's where it stops. Once they make the sale you're on your own to deal with any issues. We purchased a 2014 Forester 2.5I Touring with all the op that's where it stops. Once they make the sale you're on your own to deal with any issues. We purchased a 2014 Forester 2.5I Touring with all the options. Day of purchase Stacey was fun and a pleasure to work with. She showed us what we thought at the time everything we needed to know about our 2014 Forester. Few weeks after getting the car home I started reviewing all the options and how they worked. I discovered that the Stereo/Nav system had voice active directions, but the system wouldn't recognize our voice. We also noticed it had this new program called DIVX. I researched this feature on YouTube to see what it was and how it worked. Turns out you can download movies/videos to watch. I followed the steps to register the DIVX program per YouTube video with no success. I contacted the Lou Fusz Service Department to discuss these two issues. First, I was told that the Nav system was not voice active, which I had to correct him that it was voice active. Second, I asked him how to register the DIVX program and he had no idea what that feature was or how to do it. He then asks me who my Sales Rep was and that I needed to ask Stacey because it’s their responsibility to show the customer how everything works. I emailed Stacey and never received a reply back. We received a survey from Subaru to rate their service from when we bought it to now. We filled out the survey and submitted it via web. Shortly after that we received an email stating that our Nav system needed updated and this would be a free service. When we took it in for the upgrade we discussed some of the other issues we were having with the vehicle. The issues discussed were the ones I already tried to get resolved plus now my wife cell phone would sometimes connect to the Bluetooth and other times not. Once again the Service manager told us it’s our Sales Rep responsibility to show us how things worked. He called Stacey down and she had no idea why the Nav system wasn’t working or how to register/install the DIVX program. When we mentioned the Bluetooth problem she informed us that this is a known problem. She surely didn’t mention this during our purchase. The Nav system was upgraded and we were told to go see Stacey and she will show us how everything works. We proceeded up to her building and she came out to work the issue with the Bluetooth and Nav system. The upgrade fixed the voice active issue, and the Bluetooth picked up my wife cell phone after I turned my cell phone off. She really didn’t know why it would pick up my phone first or why it doesn’t always pick up my wife phone when I’m not in the vehicle. As far as the DIVX issue she had no clue and as far as I know she didn’t ask any other Sales Rep’s if they knew how it worked either. I told her I didn’t blame her for not having the knowledge about these new upgrades on the Subaru, but Subaru should be training their Sales Rep’s on all the new features. The icing on the cake was after I stated this; Stacey let us know that they received our survey. She proceeded with getting out of the driver seat and said have a nice day. To sum it all up, we have purchased several vehicles in our life and this is by far the WORST dealership we ever experienced. Sales Rep blames Service department for not knowing how things work and the Service department blames the Sales Rep for not doing her job. We are already looking to trade this vehicle and except our losses so we don’t have to deal with Lou Fusz ever again. More

My husband and I are in the early stages of research but plan on purchasing a new vehicle within the next 6 months. One of our more economical options is the Subaru Forrester. We decided to drop by this dea plan on purchasing a new vehicle within the next 6 months. One of our more economical options is the Subaru Forrester. We decided to drop by this dealership for a test drive, primarily because it is in close proximity to our home. Boy, what an experience! We were approached by Mike Steele after a few minutes. He was arrogant and abrasive to say the least - actually rolled his eyes at some of the questions we had regarding the turbo option and other features. We asked if we could test drive the Forrester on the lot, to which he responded "well, I guess." He barely walked us out to the vehicle and handed me the keys before he was walking away. We took a 10 minute ride, and Mike was nowhere to be found when we returned. Turns out he was pulling up another car for an older couple to test drive. When he did come back and realized we were serious buyers, his persona changed. Too late! I would normally call and complain, but given the other reviews - it appears this is a normal practice. That being said, I wouldn't recommend wasting your time with this dealer. More

I went in to Lou Fusz Subaru looking to check out the Impreza. Unfortunately if didn't have large enough cargo area for my needs. I saw the Outback and the decent gas mileage it got and became very int Impreza. Unfortunately if didn't have large enough cargo area for my needs. I saw the Outback and the decent gas mileage it got and became very interested it it even though it was really out of the price range I wanted to spend. After much patience from Chris Johnson and my indecisiveness of what options I wanted, we finally got what I needed and am thrilled with my purchase. Chris was easy to talk to and very informative of every aspect of the vehicles. I would definitely recommend anyone to check out Lou Fusz and ask for Chris. More

What a waste of time on Labor day. Had maany cars to sell. Would not honor an advertised price. Terrible trade in values, far off KBB valuws. Don't visit or waste time. Try other options sell. Would not honor an advertised price. Terrible trade in values, far off KBB valuws. Don't visit or waste time. Try other options More

Car shopping falls into a strange place in American culture which is so obsessively focused on the automobile. Owning the right car can net you access into clubs, net you a polite conversation with a t culture which is so obsessively focused on the automobile. Owning the right car can net you access into clubs, net you a polite conversation with a total stranger who might otherwise ignore you, or even elevate your social status a notch or two. Ever pull up to an exclusive restaurant in a '98 Dodge Stratus with a dent on the driver's side door and wonder why people are looking at you strangely? It's your ride. Another facet that makes owning a car in America so strange is the hoops we jump through to actually get the vehicles we're so keen to own and love to drive. Between you and your dream car or even daily driver are gauntlets of smarmy salesmen with loose morals who have no issue lying straight to your face if it means an extra buck or two. For a society where negotiating for products and goods is not the norm and almost frowned on it's strange therefore that negotiating for a car is the norm. It's a strange coming of age trial that we put ourselves through similar to how I picture Neanderthals having to take down a sabertooth cat to prove their bravery. Ever go into a grocery store and negotiate the price of a watermelon? How about that last sofa you bought? So the wife and I are in the market for a reasonably sized and priced people mover. Since we're ready to transition from 'DINKs' (dual income no kids) status to Breeder status it seemed logical to sell her beloved Mini Cooper and look for something roomier. We settled on a Subaru Forrester for a bunch of different reasons. Primarily because of positive experience with our other car which is also a Subaru; the culture of Subaru, and well, we just like the car. Enter Lou Fusz and my first car buying experience in St. Louis which unfortunately didn't turn out the way we had expected or wanted. My wife settled on a Forrester 2.5X Touring which is a reasonably optioned yet not outrageously priced car. After exploring our options in St. Louis it turns out that we're either buying from Lou Fusz or Webster Groves Subaru. Not a lot of wiggle room there but that's it. Lou Fusz had the car we were interested in so we applied for financing from our bank and walked in with check in hand, no trade, and ready to buy if the price and car was right. This should have been a slam dunk for Lou Fusz and an easy sale for our salesman. After arranging an appointment with Mike we walked in hoping that our Lou Fusz experience was going to be as positive as their slogan, "people all over St. Louis choose Fusz". Our experience only left us wondering, "why"? In so much as I know there are two car shopping experiences - traditional negotiation & fixed "best price"- but those experiences can vary widely from one dealership to another mostly based on personality of the salesmen and staff. Lou Fusz Subaru fell far short in all areas. Mike wasn't terrifically helpful, knowledgeable or enthusiastic. Our experience was more along the lines of, "here's the car, take it or leave it". After our test drive we immediately were set upon to buy the car. What transpired, which I won't actually recount in detail here, was a series of bumbling lies and insincere promises that cululated in us walking out on the deal and looking to buy from another dealership. We caught Mike and Rick in a blatant lie and they tried to get out of it by lying some more. Basically: 1. They refused to honor the pre-negotiated price of the car that was arranged by my bank. 2. When I offered to split the difference they balked and insisted I was getting the car at their price. Riiiiight. 3. We agreed on tentative price. Their website updated less than 12hrs later with a lower price. Lower than what they had insisted was what they paid for the car. Instead of coming clean they produced a series of lies. Mike insisting it was all a typo. Rick insisting that Lou Fusz doesn't set their own prices and that it was actually Subaru who set the prices of the cars on their lot and website. 4. The VIN of the vehicle matched the VIN of a Forrester Limited Ed. that is a cheaper vehicle, yet they were selling it for the Touring price. Ultimately instead of taking the option of just coming clean and offering to fix the disastrous experience Rick and Mike took the low road that I'm sure they're only too familiar with and decided to keep lying. They painted themselves as victims of Subaru's erratic and erroneous pricing schemes and offered to do me a "favor" by "taking a hit" and honoring the online price. Could we have taken the car then and there? Sure, but there are three outstanding issues: 1. The online price was still higher than the pre-negotiated price that Lou Fusz refused to honor. 2. The VIN was for a Limited Edition vehicle at the Touring price. 3. We would be tied to this dealership and dishonest staff so long as we owned the vehicle in St. Louis. I would avoid this dealership at all costs and other Fusz dealerships if this is how they operate. More

I was looking for the cheapest way with $0 downpayment and no credit history as an International to get a car leased with them. They simply already rejected everything after they checked my credit histor and no credit history as an International to get a car leased with them. They simply already rejected everything after they checked my credit history. They could not find another option, although I provided all kinds of verfications, and did not really understand what I was looking for. Their financing department is not flexible enought to extend options to qualified international workers like me. More

Read my review on Dean Subaru. Being an ex-Service Read my review on Dean Subaru. Being an ex-Service Writer, I have very little trust in Service Writers and mechanics. However Brian was VERY frie Read my review on Dean Subaru. Being an ex-Service Writer, I have very little trust in Service Writers and mechanics. However Brian was VERY friendy and professional. Took care of our 30k mile service, repared a minor squeak and replaced a headlight that was out that was not asked of him. And did not try to sell us things that weren't needed. We got a free loaner and the car was completed in less than 5 hours. Outstanding Lou! More