Lou Fusz Subaru O'Fallon

Purchased a used car Randy was very informative about the car and the process to purchase it. Evrything went smoothly with the purchase and I drove away with car. Randy was very informative about the car and the process to purchase it. Evrything went smoothly with the purchase and I drove away with car. More

Tires not OEM How can I verify that all the service bulletins' or recalls or whatever have been completed? I was told that the tires would be replaced as part of t How can I verify that all the service bulletins' or recalls or whatever have been completed? I was told that the tires would be replaced as part of the certified preowned inspection. When the car was ready for delivery the OEM Bridgestone tires were replaced (swapped rims?) with some off brand Kelly tires that have a date code from last November and look like they have a few thousand miles on them. I would like to exchange these tires (rated poorly by Consumer Reports) with a set of the OEM Bridgestone tires. The oil is 1/2" above full - I can drain some out to fix that. The front passenger door window is temperamental and will go down 1/2 way after it is closed from the passenger door, mostly when using the auto close feature. The fuel door doesn't pop open, you have to release it from inside and then try to pry it out with your fingernails without pushing it in, the fuel door is binding on the fuel door latch, then once you get it open, it is hard to shut because the fuel door hits the latch frame. I will try to adjust the hinge or latch frame on Saturday. More

Outstanding Service at Lou Fusz Subaru The quality of the service, the friendliness, and the concern for the customers at Lou Fusz Subaru is truly exceptional. I actually enjoy taking our The quality of the service, the friendliness, and the concern for the customers at Lou Fusz Subaru is truly exceptional. I actually enjoy taking our Outback in for service. From our sales experience with Rich Stull to our outstanding service with Jeff Frazier and Kristin Matthews, we have been very impressed. We won't go anywhere else for our next Subaru! More

Excellent Service I purchased two foresters from said dealership at the same time.. Excellent vehicles. No complaints. I also have them both serviced where I bought the I purchased two foresters from said dealership at the same time.. Excellent vehicles. No complaints. I also have them both serviced where I bought them. Great service team! More

New Outback Purchase Dave Brunk was extremely professional. He was so down to earth and trustworthy, like we were dealing with a family member. He took his time with us, w Dave Brunk was extremely professional. He was so down to earth and trustworthy, like we were dealing with a family member. He took his time with us, we never felt rushed by him. He was extremely informative and helpful at explaining the details of the new car. Thanks Dave! More

Safety recall Everyone was very professional, and seemed to truly care about my experience. I would not hesitate to recommend or use the service department again. M Everyone was very professional, and seemed to truly care about my experience. I would not hesitate to recommend or use the service department again. My only issue occurred after getting in my vehicle and seeing debris all over my dashboard. A quick visit to the car wash fixed that though. I will be using Lou fusz Subaru again for service if needed. More

Excellent customer service Because of their customer service and service on vehicle. Have had excellent service from all I have dealt with and would recommend this dealership f Because of their customer service and service on vehicle. Have had excellent service from all I have dealt with and would recommend this dealership for sales and customer service More

Straightforward I am very satisfied with their customer care. All the dealing processes and conversations were reasonable and straightforward. As helpful info was pr I am very satisfied with their customer care. All the dealing processes and conversations were reasonable and straightforward. As helpful info was provided, it was better to make the final decision. More

Regular service Generally good but sometimes longer than estimated. This is probably not unexpected. The larger regular scheduled service is very expensive and i do n Generally good but sometimes longer than estimated. This is probably not unexpected. The larger regular scheduled service is very expensive and i do not do these at the Dealer. More

Great Buying Experience Dave Brunk was our sales person. He was extremely knowledgeable on ALL the details of our vehicle. He went over ALL of the safety features and the Dave Brunk was our sales person. He was extremely knowledgeable on ALL the details of our vehicle. He went over ALL of the safety features and the maintenance required. I have bought a new car since 1980 and this was the only time I was treated with respect and the interest that he showed in getting us the deal that would work for us. NO PRESSURE, just answered the questions honestly. I have always purchased a Honda, but now will be a Subaru supporter thanks to Dave. More