Lou Fusz Subaru O'Fallon

Above and beyond! The staff and service writer Jeff (I believe his name was Jeff) were very proffetional and informative. I went in to have an oil change done and menti The staff and service writer Jeff (I believe his name was Jeff) were very proffetional and informative. I went in to have an oil change done and mentioned that my idle was rough when in drive. I had some work done to it and the idle was rough when I picked it up. The shop told me that it was just the age of the car and I could replace the spark plugs to see if it would help. I found that odd seeing that it ten smooth when I took it in. I took it to other shops and they told me the same thing! I accepted that I would just have to deal with it, and it has been that way for 3 years. I got a call that my oil change was done Anne when I picked it up....it ran smooth and was fixed!!! I was so excited. They fixed my idle problem and at no additional charge! Best $40 ever spent! I found my new go to place for parts and service. I will be taking my car in later this week for an airbag recall and they even provided me with a loaner car for the day. If your looking for a honest and dependable shop, this is the place! Thank you for putting the life back in my car after so many years of mechanics with no answers! More

Special THANK YOU to Mick Durr, operations manager at Subaru I'm an owner of 2012 Subaru Legacy that I purchased in St Peter's Subaru location. I would like to take this opportunity to acknowledge Mick Durr , I'm an owner of 2012 Subaru Legacy that I purchased in St Peter's Subaru location. I would like to take this opportunity to acknowledge Mick Durr , operations manager at your business for his outstanding dedication to customer service..It is nice to know that Subaru, with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service...My Subaru Legacy stopped in the middle of the highway and it appeared the engine was dead. I had 67000 miles on it and was out of warranty by 7000 miles at that time. I called your office and left voicemail to numerous people asking and begging for help. Nobody called me back except Mick Durr, operations manager at Subaru St Peters. He went above and beyond as he took my matter into his personal hands. He called Subaru headquarters on my behalf so they could extend my powertrain warranty so that the repairs could be covered. I wanted to thank him for his dedication and efforts he put in order to get my car fixed and basically saving my car. Without him helping me I would not be driving my Subaru now.I appreciate it very much. Some businesses do a service and the customer leaves. Others, like Mick Durr go above the call of duty to make the customer truly happy. He did exactly that and I will never forget this. I wanted to let you know this and send very special THANK YOU to Mick Durr. More

Fair and professional Lou Fusz is always fair and professional. They review the scope of work and cost before they do anything. I would recommend them to anyone with a Suba Lou Fusz is always fair and professional. They review the scope of work and cost before they do anything. I would recommend them to anyone with a Subaru More

Excellent Customer Service!!! I went in for routine service, the technician heard a noise and checked it out. Come to find it was a wheel bearing and it was still under warranty. I I went in for routine service, the technician heard a noise and checked it out. Come to find it was a wheel bearing and it was still under warranty. I feel like I can trust them with my car because they are willing to use the warranty to help keep my car in proper condition instead of putting it off until the warranty is expired!! More

Strive to Excell When I brought my car in for service I saw Jeff who used to work at the service check-in. He called to me by name, after only meeting him a couple of When I brought my car in for service I saw Jeff who used to work at the service check-in. He called to me by name, after only meeting him a couple of times. Everyone is so happy and strives to make the customer happy as well. A-1 customer service! Matt Woodson was the check-in person I was assigned. He made sure I knew as soon as my car was ready, and pulled it close up to the door for me. Every time I've come for service I'm usually early since I'm coming from so far, but they get me right in and quickly get the job done. Never have to wait long More

Service 10.45 am appointment on Friday for recall on airbag. A 2 hour repair, stayed around the area finally called at 4:00 pm and not done and failed to let 10.45 am appointment on Friday for recall on airbag. A 2 hour repair, stayed around the area finally called at 4:00 pm and not done and failed to let me know. Mo know. They didn’t start on the repair until the golfing Monday. Not happy. Wilburn Trower. More

Great service centet Always friendly and courteous, techs look into all problems and make sure they've covered all problems. I travel 2 hours to have this shop take care Always friendly and courteous, techs look into all problems and make sure they've covered all problems. I travel 2 hours to have this shop take care of mu 16 yr old Subaru Outback and its in great shape More

All around great service While I was in for a state inspection, some possible braking concerns from a prior visit was rechecked and found to be ok! All who I worked with were While I was in for a state inspection, some possible braking concerns from a prior visit was rechecked and found to be ok! All who I worked with were professional and explained everything clearly. Great service! More

Another home run! Getting into small places on your Subaru isn't always easy. I was again changing bulbs on my 2012 Impreza a=wagon and couldn't get a bulb to release f Getting into small places on your Subaru isn't always easy. I was again changing bulbs on my 2012 Impreza a=wagon and couldn't get a bulb to release from the socket on the headlight. I asked the team to help me out and a small fee later they had the bulb in, the car washed, and I was on my way. Wow, these guys are good, home run! More

Nice Experience! One of the dealerships that treat a customer fairly and with no hassle.I enjoyed my sales experience with Richard Lamora and my followup visit with Ma One of the dealerships that treat a customer fairly and with no hassle.I enjoyed my sales experience with Richard Lamora and my followup visit with Marquise Williams. More