Lou Fusz Subaru O'Fallon

Lou Fusz Suckz I’m not going to go into all of the issues that I had with the service department, but it was a disasterous experience and as soon as possible I plan I’m not going to go into all of the issues that I had with the service department, but it was a disasterous experience and as soon as possible I plan to trade my vehicle with another dealership. More

Awesome, per usual! My 2016 Crosstrek was in desperate need of an oil change. I stopped in without an appointment. My service advisor, Matt, said no problem: oil changed, My 2016 Crosstrek was in desperate need of an oil change. I stopped in without an appointment. My service advisor, Matt, said no problem: oil changed, tires rotated, back on the road in an hour! Always courteous, professional, and efficient, I couldn't imagine taking my Baby to anybody else. Thanks, Matt and Lou Fusz service team, for always being awesome :) More

Great experience Purchased our second vehicle from Lou Fusz Subaru. Randy Page was great to work with. The vehicles are amazing, we love the technology and safety fea Purchased our second vehicle from Lou Fusz Subaru. Randy Page was great to work with. The vehicles are amazing, we love the technology and safety features. More

Exceeded my expectations. My service representative, Jeff Frazier, was very friendly and professional. He was this way not only with me but also with other customers. The cashi My service representative, Jeff Frazier, was very friendly and professional. He was this way not only with me but also with other customers. The cashier was also very helpful. Good job! More

Great friendly service Everything from setting the appointment to going over the completed work was smooth and easy. The service staff made sure that I was comfortable and k Everything from setting the appointment to going over the completed work was smooth and easy. The service staff made sure that I was comfortable and kept me informed about the service being performed. More

Got the job done Took both my wife's Legacy and my Outback in for service. TheOutback needed wheels aligned and the Legacy needed an oil change plus a number of routin Took both my wife's Legacy and my Outback in for service. TheOutback needed wheels aligned and the Legacy needed an oil change plus a number of routine checks. We left the cars for four hours or so and were given a free loaner. All work seems to have been done properly and the cars were returned in tip top shape. What more could we ask? More

Professional, courteous. Very professional and cordial each visit.I appreciate that the staff listens to my concerns and makes every effort to resolve the issues. I really l Very professional and cordial each visit.I appreciate that the staff listens to my concerns and makes every effort to resolve the issues. I really like the car wash too. More

Suspect diagnosis When my 2014 Outback with 65k miles was in for oil change, service tech noted noisy idler pulley and recommended replacement, along with belt. By the When my 2014 Outback with 65k miles was in for oil change, service tech noted noisy idler pulley and recommended replacement, along with belt. By the way, I could not detect the noisy pulley sound, but I am not a mechanic. When I informed service advisor the Outback had an extended warranty (Subaru would be paying for repair), I encountered a reduced sense of urgency to make repair. I insisted on getting the idler pulley replaced under warranty and requested immediate service. When I picked up the Outback after service, I discovered the idler pulley was not replaced after all. The service tech decided the noisy pulley was being caused by the belt. The belt was replaced and I was charged for the service as normal wear. No warranty claim. This was an uneasy experience for me and I am concerned there may still be an issue with the idler pulley. More

Service at Fusz Jeff has always been professional, cautious and inquires of the vehicles performance issues. He has never said “No” to anything I inquired about and e Jeff has always been professional, cautious and inquires of the vehicles performance issues. He has never said “No” to anything I inquired about and explores what can be done to take care of my needs. The quality of a dealership is maintained by the people employed. Fusz is differentiated from the others because of Jeff and the unnamed service techs who work on my vehicle. More

QUICK & EASY As always, very freindly people. Car was done quickly, as well as a check on whether my car required the Takata recall (it doesn't). Good coffee, very As always, very freindly people. Car was done quickly, as well as a check on whether my car required the Takata recall (it doesn't). Good coffee, very nice waiting area. More