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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
1,942 Reviews

1,942 Reviews of Lou Fusz Mazda - Service Center

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October 04, 2024

Mostly satisfied with the service. Some things about the car itself are not so great. The leaky oil situation, which could have been addressed more openly and honestly by Mazda. Als More

by Nate.royalty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Heaney
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

I had a great experience with this dealership. Great customer service and the maintenance personnel did an amazing job More

by bshira012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Heaney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Lou Fusz Mazda responded

Thanks for the review!

October 04, 2024

The entire experience with Robin and the team at Lou Fusz is the reason I keep going back! The ly make you feel like part of the family! More

by martisecohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Lou Fusz Mazda responded

We're glad that Robin was able to take care of you!

October 02, 2024

In general good experience with the guy who helped me, but I didn’t feel they take care of my service. I mean, they didn’t explain anything they didn’t send me the video with recommendations and they didn More

by jimenezcaliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Heaney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Coleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lou Fusz Mazda responded

We apologize for your poor experience you had with our service department. We have passed this message along and we hope we can resolve this issue.

September 28, 2024

Fast, efficient and nice! I was greeted upon arrival and the work was done quickly. More

by Jeanette F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lou Fusz Mazda responded

We're happy to hear that you had a great, quick service experience with us!

September 23, 2024

I had a very good experience. They picked up My vehicle from my home for service. More

by 2845lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lou Fusz Mazda responded

We're glad to hear that our valet service was able to take care of you!

September 22, 2024

TERRELL was my salesman. Give him a 5. T was tranferref to another location day we had scbeduled appt. for tech learning. Subistitute was rushed (also covering phone). M More

by TANKCMDR198
Recommend Dealer
Yes
Employees Worked With
Brett Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lou Fusz Mazda responded

Please let us know how we can assist you any further.

September 17, 2024

Fast, fun and friendly service. The building was clean. Service is quick. Received a diagnosis and response quick as well no complaints 10 out of 10. More

by jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Lou Fusz Mazda responded

We're glad that our service staff was able to provide a 10 out of 10 experience for you!

September 16, 2024

Lou Fusz has always been my favorite dealership for my vehicles. The service is exceptional and they always take care of my automotive needs. I appreciate their professionalism. More

by PRICH1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in the service dept
Sep 19, 2024 -

Lou Fusz Mazda responded

We appreciate having you as a customer!

Sep 20, 2024 -

PRICH1951 responded

I will always do business wirh Lou Fusz!

Sep 20, 2024 -

PRICH1951 responded

The best service with a great staff!

September 14, 2024

The service was good and Kim, who assisted me was terrific! I would recommend your services. More

by TIMICAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Sep 19, 2024 -

Lou Fusz Mazda responded

Thank you for the kind words! Happy to hear that Kim was able to take care of you!

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