Lou Fusz Mazda - Service Center

Three weeks to get a radio fixed Unfortunately, I had a bad experience at Lou Fusz Mazda. I brought in my 2016 Mazda3 on a Saturday to have my Sirius XM radio fixed, which was still u Unfortunately, I had a bad experience at Lou Fusz Mazda. I brought in my 2016 Mazda3 on a Saturday to have my Sirius XM radio fixed, which was still under warranty. They gave me a loaner car and told me that they would call later that day to let me know what work needed to be done and to give me a timeline. I didn't receive a call until several days later, and over the course of the three weeks during which they kept my car, I received only two phone calls about the car, one of which was a returned call that I had prompted. I had to make several calls inquiring what was happening with my car, most of which provided little to no information. When the car was finally ready, I went to pick it up on a Saturday, and the service technician who had been handling my car was not present, so one of the service sales associates had to try to explain why my car had been kept for three full weeks for a radio fix. I was told that the service manager would be in touch with me on Monday, as he wasn't at the dealership on the weekends, but it is now two weeks later, and no call. I cannot emphasize enough how disappointed I am with the customer service I received. The lack of communication and follow-up combined with a three week possession of my car for a radio repair leads me to recommend that future customers seek service on their cars at one of the other St. Louis Mazda dealerships. Customer service is not a priority at Lou Fusz Mazda. More

Warning light I have been working with a low tire warning that is just a bit too particular. Several visits and only once did I have a slightly low tire. I have been working with a low tire warning that is just a bit too particular. Several visits and only once did I have a slightly low tire. More

Prompt and Thorough Service We live 120 miles north of St. Louis and Shawn and team went the extra mile to make sure our CX-5 was promptly serviced, including tire rotation and a We live 120 miles north of St. Louis and Shawn and team went the extra mile to make sure our CX-5 was promptly serviced, including tire rotation and a minor door ding repair. More

Oil leak on oil pan. I was very satisfied with my Service Adviser, Mr. Shawn Degrasso. He was professional and one of the most efficient guys to do business with. He is a I was very satisfied with my Service Adviser, Mr. Shawn Degrasso. He was professional and one of the most efficient guys to do business with. He is a man of integrity as well. He always makes sure that my cars have the recommended service that will make them safe when my family is on the road. I recommend Shawn and Lou Fusz Mazda to all of my friends. More

Great The service department as usual was very pleasant and helpful. They provide coffee, snacks and magazines. Lou was even in the show room and we chatt The service department as usual was very pleasant and helpful. They provide coffee, snacks and magazines. Lou was even in the show room and we chatted about things other than cars. More

It was great Very good customer service, very friendly, excellent prices. I did not have to wait very long and Shawn really helped me understand what was wrong wit Very good customer service, very friendly, excellent prices. I did not have to wait very long and Shawn really helped me understand what was wrong with my car. More

Excellent customer service Everyone was very helpful and friendly. We own two Mazda vehicles and would not go anywhere else. We have received excellent service with both of th Everyone was very helpful and friendly. We own two Mazda vehicles and would not go anywhere else. We have received excellent service with both of them. More

Always friendly,great experience Always a great experience. Everyone in the service department are so helpful. Great place to deal with. I can't wait for the remodel. Will be even bet Always a great experience. Everyone in the service department are so helpful. Great place to deal with. I can't wait for the remodel. Will be even better. More

Prompt, Efficient and Friendly From scheduling the appointment to get my car. Everyone was friendly, and efficient - I got a loaner car to go to work while my car was on Service. Wh From scheduling the appointment to get my car. Everyone was friendly, and efficient - I got a loaner car to go to work while my car was on Service. When I got my car, it was all inspected beyond what I requested, and it was so clean as if it was new. More

Always a great place I have been taking my car here since 2005. I have never had a bad experience. From the first person who takes my keys to the last person I pay they ar I have been taking my car here since 2005. I have never had a bad experience. From the first person who takes my keys to the last person I pay they are always professional and friendly. The mechanic who takes care of my car explains everything and then provides expert advice. The waiting room is comfortable and clean. I highly recommend this service center. More