Lou Fusz Mazda - Service Center

Service was A++ As always, a great experience with Lou Fusz service department! My vehicle was ready when I was told it would be, the appropriate work completed and t As always, a great experience with Lou Fusz service department! My vehicle was ready when I was told it would be, the appropriate work completed and the vehicle was clean and ready for pickup. More

Great customer service, friendly crew Check in was quick got a loaner car and was out in 15 min. Airbag recall was the reason for my visit, been to this dealer a few times before and they Check in was quick got a loaner car and was out in 15 min. Airbag recall was the reason for my visit, been to this dealer a few times before and they always take care of my vehicle, no problem. More

I always enjoy coming in. Great customer service. Everyone at Lou Fusz Mazda is kind, courteous, and professional. The scheduling and check-in system has been fine tuned and the service is always hone Everyone at Lou Fusz Mazda is kind, courteous, and professional. The scheduling and check-in system has been fine tuned and the service is always honest, fair, fast, and completed with excellence. The waiting room is comfortable with lots of complimentary snacks. You feel like a valued customer from beginning to end. More

Everyone is always friendly and go the extra step. Everyone goes the extra step to deliver excellent customer service. Greatly appreciated in this day and age. Thank you!! It is stupid that I have to s Everyone goes the extra step to deliver excellent customer service. Greatly appreciated in this day and age. Thank you!! It is stupid that I have to say more than that because the survey says. Have a great day! More

Recall repair Good service as usual, however, the loaner vehicle was much to small. Could have been closer to my own vehicles’ size. Didn’t seem like that was impor Good service as usual, however, the loaner vehicle was much to small. Could have been closer to my own vehicles’ size. Didn’t seem like that was important to the receptionist. More

Excellent service - efficently done. Service was efficient and timely. I was always kept informed re progress. They went the extra step to have my car washed carefully as it is a conv Service was efficient and timely. I was always kept informed re progress. They went the extra step to have my car washed carefully as it is a convertible. More

The Best It is always a great experience. So nice to always see the same friendly people when I go in. Have been working with Shawn DeGrasso for many years. Ke It is always a great experience. So nice to always see the same friendly people when I go in. Have been working with Shawn DeGrasso for many years. Keep up the good work. More

Complete Idiots My digital clock is fading from my 2015 Mazda Miata. I took it to Lou Fusz for warranty repair of which I purchased with the vehicle. They kept it for My digital clock is fading from my 2015 Mazda Miata. I took it to Lou Fusz for warranty repair of which I purchased with the vehicle. They kept it for a week. Then called me and said it’s done come get it. I drive 40 min. Drive away. Look down and is it not only not fixed but actually worse. I turn around and drive back. I pull up and the guy actually knows they didn’t fix it but felt no need to tell me when they called me to come get it or when I was standing right there that. They could not fix it. They told me to turn my head to see it. Excuse me. I don’t think so. I lost my mind and told them to order a new radio. I paid for a warranty. I was not accepting that. They call me and say Mazda approved the radio and scheduled me back. Now my husband drives it over 40 min. He gets there and they say Mazda did not approve the radio. The numbers fading is normal. Why would you have us drive over again. Just to say no we’re not fixing it. I’m livid with Lou Fusz incompetence. This whole situation has been handled wrong from the first call saying it was fixed. A few free oil changes do not make up for this. After 3 trips for your service or no service. I paid Best Buy to replace the radio that I paid you for a extended warranty for. Complete idiots. No confidence in your ability and your customer service More

Excellent service Sean is always very kind. He took the extra time to save me money for service my car didn’t need! Thanks for looking after my pocketbook and taking ca Sean is always very kind. He took the extra time to save me money for service my car didn’t need! Thanks for looking after my pocketbook and taking care of my CX-5. You guys have always treated my family the best. Thanks for the excellent service. You make the 1.5 drive every bit worth it😄 More

15000 mile maintenance This is my 3rd Mazda from your dealership, and I was pleased with each purchase I made from you. Everyone was and is knowledgeable from the purchase This is my 3rd Mazda from your dealership, and I was pleased with each purchase I made from you. Everyone was and is knowledgeable from the purchase to the maintenance within your dealership. Whatever service I received was done in excellence. Thank You!! More