Lou Fusz Mazda - Service Center

Tire air pressure light on They. saw the problem in my tire right away. It was fixed and I was ready and on my way home . I appreciated the quick service and car wash. They. saw the problem in my tire right away. It was fixed and I was ready and on my way home . I appreciated the quick service and car wash. More

Greatest Dearlership Experience Ever! I took my car in for a recall and they discovered that another recall had been missed and took care of it. I had been to another dealership last year I took my car in for a recall and they discovered that another recall had been missed and took care of it. I had been to another dealership last year for another recall and they missed it. I will always go to Fusz for dealership service. More

It's always something, and as usual, tires or brakes I have the same question that needs to be answered once again. 2 years ago, we purchased 4 new tires at Fusz Mazda to replace the originals that had w I have the same question that needs to be answered once again. 2 years ago, we purchased 4 new tires at Fusz Mazda to replace the originals that had worn down after 50+ thousand miles! I asked if rotations would be done for free and the answer was yes, yet every time we bring her car in for a oil change, I have to remind more than one person that rotations are free. And every time we check out, the price for rotation is still on the bill and then they take it off, but I should not have to bring it up every time. End of first gripe! Back in March, we came in for rotation and oil change and before we checked out, we were told to "keep an eye" on the brakes since the car was almost to 70K and they were original! A week later, I get a phone call from Fusz asking us to make an appointment to have the brakes done because they were "extremely" worn, I said that we were told that they are getting down and we would deal with that at inspection time in June! I took her car to our regular mechanic not even mentioning the brakes and it failed due to thin pads and rotors! Had we been told the truth or a more honest assessment of the brakes at the time of the oil change, we probably would have had them done at Fusz and the rotors may not have been in danger of failing, maybe, maybe not! And of course, we had to deal with the tire rotation issue at that time also! I guess when these tires nee replacing, we will take our tire and oil change business elsewhere if this is status quo! More

I have never had a problem until now. I brought in my vehicle for an oil change and other services, one of them being for a dashboard recall. They initially said they would order the new d I brought in my vehicle for an oil change and other services, one of them being for a dashboard recall. They initially said they would order the new dashboard since they didn’t have any in stock at that moment. So they ordered a new one, and that it would be in by Monday and have my vehicle ready by Monday. I took in my car in on a Friday, they set me up with a loaner vehicle for the weekend. The next morning on Saturday, I get a call that my vehicle is ready, I was surprised they got it done so quickly. I questioned the dashboard and they stated they did have a new dashboard but for some reason it wasn’t listed in their stock. I go and pick up my vehicle, and I was driving home I noticed all the same marks on my dashboard that I previously had, and the dashboard still sort of lifted. So I believe they never did replaces my dashboard but just glued it down. So now I’m stuck with the same recalled dashboard.. that will possibly lift again by next summer. Not even sure what to do at this point, I’m just really annoyed and upset that they can fool me like this after being a loyal customer that have spent thousands of dollars at this dealership. More

Service repair Josh was an excellent service advisor who accommodated my schedule when planning the suite of repairs that were necessary and provided a series of sta Josh was an excellent service advisor who accommodated my schedule when planning the suite of repairs that were necessary and provided a series of status updates throughout the process. More

Shawn always provides me with great service! Shawn Degrasso has been my service contact/representative for many years. He has provided my family and I with great service! He is always professiona Shawn Degrasso has been my service contact/representative for many years. He has provided my family and I with great service! He is always professional, knowledgeable and kind. More

Excellent service! I like to take our Mazda here because I always get great service with knowledgeable staff that knows cars. It’s easy to bring your car in and work wit I like to take our Mazda here because I always get great service with knowledgeable staff that knows cars. It’s easy to bring your car in and work with the service department. Wonderful service here! More

Battery Replacement I had to have my car towed in for a battery replacement. The staff got to work and provided excellent service. I was satisfied with the service and I had to have my car towed in for a battery replacement. The staff got to work and provided excellent service. I was satisfied with the service and my car runs fine. I would recommend this company for their professionalism and care. More

Excellent service! Shawn always does a fabulous job.... he is my go to service fellow now for 18 years. I trust him because of his honesty and exceptional knowledge of Shawn always does a fabulous job.... he is my go to service fellow now for 18 years. I trust him because of his honesty and exceptional knowledge of the Mazda automobiles. Every single time it is a pleasure working with Shawn. Thank you!! More

Excellent Service department is great. They care about keeping your car on the road but they won't try to sell any unneeded items. They really seem like car g Service department is great. They care about keeping your car on the road but they won't try to sell any unneeded items. They really seem like car guys/gals and appreciate your car and treat it like their own. More