Lou Fusz Mazda - Service Center

Service Review My experience with the service center was both good and bad. I like the fact that they worked with me and my warranty but it was a fight. I had to cal My experience with the service center was both good and bad. I like the fact that they worked with me and my warranty but it was a fight. I had to call other dealers to get the help needed to make Lou Fusz do it’s part and also to get the warranty people to do their part. It took almost 3 months for my car to get fixed. A lot of times I was left out the loop, had to leave several messages to finally get a call back and now that I have my car, I feel that there is a lot of small “nicks” to my front end and paint job. I feel that because I had the warranty, I was not respected the same a full paying customer or maybe it has more to do with the demographics of the area and the shop versus me. More

Top rated customer service In a world where good customer service is at an all time low, Lou Fusz does a good job of remembering their customer, and providing a high level of cu In a world where good customer service is at an all time low, Lou Fusz does a good job of remembering their customer, and providing a high level of customer service. One where the customer doesn't walk away with a negative experience. Thank you More

Efficient, friendly. In spite of being in a temporary location the team continues to give a great service, friendly and quick intake and checkout, improved over previous s In spite of being in a temporary location the team continues to give a great service, friendly and quick intake and checkout, improved over previous system. More

Excellent Josh and the entire staff went beyond the call of duty. Professional, friendly, and knowledgeable team. A special thank you to Nancy O’Connor for arra Josh and the entire staff went beyond the call of duty. Professional, friendly, and knowledgeable team. A special thank you to Nancy O’Connor for arranging the service appointment. More

Great The personnel was courteous,knowledgeable and honored my appointment. Friendly as well. This was the third place I went. There were so many Mazda plac The personnel was courteous,knowledgeable and honored my appointment. Friendly as well. This was the third place I went. There were so many Mazda places. Finally got to the right one!! More

Going the extra mile An LED light strip went out in our passenger side head light. We were barely out of warranty. To fix the LED light strip we would have had to replace An LED light strip went out in our passenger side head light. We were barely out of warranty. To fix the LED light strip we would have had to replace the entire headlight assembly. The Dealership (I don’t recall the service prrson’s name. I believe it was Donna.) went to regional manager to get approval replacing the LED lights at no cost to us. She also made sure we had a loaner for the time our Mazda was in for Service. More

Excellent Customer Service I took my car in due to a problem with the transaxle. They immediately offered a loaner car; I didn’t even have to ask. I was initially frustrated whe I took my car in due to a problem with the transaxle. They immediately offered a loaner car; I didn’t even have to ask. I was initially frustrated when the problem arose because we had just had the axles replaced two months prior by the dealership. They quickly diagnosed the problem and took responsibility for their mistake. I realize everyone makes mistakes and appreciated them owning it and quickly making it right. If you’re interested, sealing came loose around the transaxle causing transmission fluid to leak. They not only fixed the problem but gave me a free oil change. Couldn’t be happier with Lou Fusz and would recommend them to anyone. More

Excellent service every visit Shawn pleasant, accommodating,great customer service he is my service representative for as long as I continue service with Lou Fuze,great job Shawn D Shawn pleasant, accommodating,great customer service he is my service representative for as long as I continue service with Lou Fuze,great job Shawn Degrasso your the best!!!!! More

Oil Change Shawn is excellent to work with. Always extremely helpful in working with my schedule to get me in. Work is always done right the first time. And what Shawn is excellent to work with. Always extremely helpful in working with my schedule to get me in. Work is always done right the first time. And what work that was done is always explained. This why I’m a long time customer More

Horn repair Nancy my sales representative encourage me to to do the Service plan. Excellant advise! So glad she did! Julie in service was outstanding getting Nancy my sales representative encourage me to to do the Service plan. Excellant advise! So glad she did! Julie in service was outstanding getting the part and process completed ! More