Lou Fusz Mazda - Service Center

I've had better experiences at other locations I took my car in for a routine oil change and was told that my new car only 1 year old needed $200.00 of maintenance. Even though I am a woman, I am n I took my car in for a routine oil change and was told that my new car only 1 year old needed $200.00 of maintenance. Even though I am a woman, I am not dumb when it comes to taking car of my car. My father is a retired auto mechanic. I refused the addition service and only wanted my oil change. I ended up spending $72 bucks for an oil change which I argued with the guy that I never paid that much for a simple oil change. He asked if I had a coupon and I said yes in my car, he said eh, ok. He still charged me the full price and told me to take an online rebate for the discount. I will never go back to this dealership and I feel completely ripped off. Then not to mention they didn't turn my service light off so I have to go back to tell them to turn it off this week. Just terrible customer service. More

Great Customer Service My service adviser Julie was awesome. I love the customer service I receive when I go to Lou Fusz.my favorite part is they always wash my car for me! My service adviser Julie was awesome. I love the customer service I receive when I go to Lou Fusz.my favorite part is they always wash my car for me! More

Fast great service Even though they are in a temporary write up area, they provided friendly prompt service. The car was cleaner than when I first arrived, it was apprec Even though they are in a temporary write up area, they provided friendly prompt service. The car was cleaner than when I first arrived, it was appreciated big time! More

Oil change Great service friendly staff! I was lost during the transition from construction and one of the staff members came and asked me to trail him. I though Great service friendly staff! I was lost during the transition from construction and one of the staff members came and asked me to trail him. I thought that was so helpful and above and beyond customer service experience! Keep it up! More

Two charges not appropriate, in my opinion Lou Fusz Mazda preformed requested services adequately, and the waiting room was pleasant even though these are temporary quarters at the present tim Lou Fusz Mazda preformed requested services adequately, and the waiting room was pleasant even though these are temporary quarters at the present time. The charge of $29.95 for tire rotation seems excessive (I've never encountered a charge above $20 before), and the shop fee of $24.50 appears to be an add-on (perhaps an "industry standard" ) but to me it is a charge which should not have been on the bill. I would have expressed my dissatisfaction regarding these two items at the time of paying my bill, but I was in a hurry to get the car home for my wife to go an appointment. so I did not look at the bill until later. They did find me a discount which lowered the total bill somewhat. More

Great Service Tire pressure light came on unexpectedly. I thought it was due to temperature drop. Found out I needed new tires. Service reps found good tires at a Tire pressure light came on unexpectedly. I thought it was due to temperature drop. Found out I needed new tires. Service reps found good tires at a good price. They ordered the tires and gave me a loaner for the day. Even washed my car! Great perk@ More

Great experience! The service at Lou Fusz was great! All of the employees were super friendly and I got my oil change done in a short time The service at Lou Fusz was great! All of the employees were super friendly and I got my oil change done in a short time More

Great service but difficult to find during Mazda constructio Our service has always been excellent, but right now finding the service center was a challenge. When I made my fall appointment, the scheduler could Our service has always been excellent, but right now finding the service center was a challenge. When I made my fall appointment, the scheduler could only give me the "2 blocks west of Lindbergh" directions because I knew to ask about the temporary location. I checked the Google map and its sky view so knew what building, but didn't realize that the door is at the far (west) end of the long building, a long way from the entrance from Old Olive. The waiting room is much nicer that the previous one on the south side of the street and quieter too. And they didn't charge for putting the new Mo. license plate on my husband's car when we couldn't get the old screws to match the holes! Thanks! More

Great Service Always feel service rep listens to my concerns and provides excellent customer service. Work is completed in a timely manner. Everyone is friendly an Always feel service rep listens to my concerns and provides excellent customer service. Work is completed in a timely manner. Everyone is friendly and helpful. More

Always quick, great job and excellent customer service. The service at this dealership is the reason I bought another Mazda. The care is excellent, but the service is what sold me! Always excellent with gre The service at this dealership is the reason I bought another Mazda. The care is excellent, but the service is what sold me! Always excellent with great customer service. More