Lou Fusz Mazda - Service Center

Mazda 3 - Tire Pressure Sensor Disaster In early 2018, I took my car in to get an oil change and to get a tire pressure sensor replaced. My tire light had been on for months due to faulty se In early 2018, I took my car in to get an oil change and to get a tire pressure sensor replaced. My tire light had been on for months due to faulty sensor and I thought that it would be better to have the dealer fix it, rather than a random shop. This was a mistake. After my sensor was replaced, I started having to fill up my tire about once every 3-4 weeks on the tire with the new sensor. I lived with this for a while, but wanted to get it checked on so I brought it in for another look. Additionally, I wanted to get an oil change. So I dropped my car off around 8am for the sensor check and the oil change. Then we went across the street to shop for a new Subaru at Lou Fusz Subaru. This obviously took a while, but at some point, I did get a call saying my car was ready. We went over there to pick up the car and no one had looked at the tire sensor. So I had to remind the crew to do that and then, of course, I had to leave my car again. Fortunately, car buying does take a long time so we just went back over to the Subaru shop to finish up the purchase. I was told that my car would be brought over when the sensor was checked out. A replacement was required and I ended up waiting at the Subaru shop 10-15 minutes after we were done with the purchase of a new vehicle when it was well after dark. Also, when I got home, I noticed that my rear license plate was pretty much bent in half. So, obviously, this was not an awesome experience. To make it worse, though, the tire has needed air TWICE since this service took place. The team was very friendly and accommodating, but the service itself was atrocious. More

Fast appointment! Fast appt scheduling, everyone is so friendly and helpful. Emissions test and inspection, and general maintenance. Have never used a dealer before f Fast appt scheduling, everyone is so friendly and helpful. Emissions test and inspection, and general maintenance. Have never used a dealer before for all of my maintenance and repair issues, so glad I have this time - have since I purchased my Mazda in 2011'ish! More

Choppy Service This Time Around Have been using Fusz Mazda for over twenty years for this type of maintenance and never had a problem. Made an appointment a week in advance for a ti Have been using Fusz Mazda for over twenty years for this type of maintenance and never had a problem. Made an appointment a week in advance for a timing belt and water pump change and for whatever reason they didn't have the water pump on hand on the date of the service so it couldn't be completed on day one. Since it took a day to get the water pump, the work wasn't completed until late on day two. Returned the loaner on day three and picked up my car. The car almost immediately had a loud squeal when starting cold. Had to return the car back to Fusz at which time they changed the drive belt(s) free of charge. No problem since and I anticipate to further problems. Despite the choppiness of this visit, I can not say enough about the friendliness and helpfulness of Joshua Hinson, the service advisor. He was in no way responsible for setting up the original appointment and the subsequent water pump screw-up, but was left with dealing with a less than happy customer and did so excellently. More

Honest and fair They let me know I didn't need an alignment or brakes, yet. Many, if not most, other places would've tried to scam me into paying for that. They hav They let me know I didn't need an alignment or brakes, yet. Many, if not most, other places would've tried to scam me into paying for that. They have continually been honest, professional and helpful with me every time I have taken my car in. They have built a loyal customer in me for sure. Thank you!! More

Never a good experience!!! Bought our brand new car from them 2 years ago, every time I've had to go back has been horrible! Even this time, lack of communication, they don't re Bought our brand new car from them 2 years ago, every time I've had to go back has been horrible! Even this time, lack of communication, they don't return calls or let you know whats going on w/your car. Also don't fix their screw ups correctly or at all!!!! More

Best Service Lou Fusz Mazda is under reconstruction, so finding it seemed a little confusing. I think there needs to be a few more signs or the signs new to rearra Lou Fusz Mazda is under reconstruction, so finding it seemed a little confusing. I think there needs to be a few more signs or the signs new to rearranged. But once I figured it out, the service was the same: very professional and efficient. My next car will be a Lou Fusz Mazda simply because I am so impressed with their services. More

Friendly, thorough, super-competent service. I brought my car in because there was a knocking sound when I braked. The vehicle had been serviced (brakes, too) at Lou Fusz, so it made sense: they I brought my car in because there was a knocking sound when I braked. The vehicle had been serviced (brakes, too) at Lou Fusz, so it made sense: they give a 1yr/10k service warranty. From start to finish, both me and my 17-year-old car got the red carpet treatment. Julie coordinated service extremely well. Three mechanics/technicians (!) evaluated my ailing vehicle. Imagine getting not just a 2nd opinion but a 3rd opinion at the hospital without even asking for it. Refreshing! They figured out what was wrong: my car's rust-disease is progressing. But they took care of it anyhow. For free. Super-impressed, I am. More

Very kind, friendly service for a recall. Shawn Degrasso is one of the kindest, most respectful people I have ever met. I always receive great service at Lou Fusz. Highly recommend this car de Shawn Degrasso is one of the kindest, most respectful people I have ever met. I always receive great service at Lou Fusz. Highly recommend this car dealership. More

Lou Fusz Mazda Service is Great I am very pleased with Mazda service. They really understand the cars and their price is very reasonable. I would be very happy to bring back my car f I am very pleased with Mazda service. They really understand the cars and their price is very reasonable. I would be very happy to bring back my car for service again. Thanks!! More

First class service We received, knowledgeable, no hassle, on time service.. SUV was finished at the agreed time, including car wash .I can recommend this Mazsa service We received, knowledgeable, no hassle, on time service.. SUV was finished at the agreed time, including car wash .I can recommend this Mazsa service center More