Lou Fusz Mazda - Service Center

Issue not resolved- poor communication They had my vehicle for 18 days. I was told only 2. After I picked up my vehicle the service engine light came back on and communication was very po They had my vehicle for 18 days. I was told only 2. After I picked up my vehicle the service engine light came back on and communication was very poor. I was told to pickup my car in March 15th but it wasn't ready until March 19th. I had my vehicle towed to another repair shop per my warranty people due to lack of trust. More

Great service trustworthy team. I trust Shawn not to try and oversell me on parts and service I dont really need. My only issue is the service team needs to follow up on resetting t I trust Shawn not to try and oversell me on parts and service I dont really need. My only issue is the service team needs to follow up on resetting tge electronics more closely. More

Oil change and tire rotation Shawn is always very prompt and courteous from the moment that I arrive till I depart. I am very confident in whatever he recommends for my Mazda 6 m Shawn is always very prompt and courteous from the moment that I arrive till I depart. I am very confident in whatever he recommends for my Mazda 6 maintenance. More

Maintenance service Service was prompt and all scheduled work completed in a timely manner, I was also given an overview and summary of work that was not urgent, but shou Service was prompt and all scheduled work completed in a timely manner, I was also given an overview and summary of work that was not urgent, but should be done in near future. I will be making an appointment in the near future to start on these services. I will be really glad when renovations are completed! Julie was very helpful and courteous. More

As always, great customer service! I have been going to Lou fisz Mazda for 13 years and have never been disappointed with the customer service. Shawn is always so knowledgeable and defi I have been going to Lou fisz Mazda for 13 years and have never been disappointed with the customer service. Shawn is always so knowledgeable and definitely knows how to keep his customers happy. More

Drivers seat The only thing I’m in happy with is they did not fix my drivers seat completely the first or second time I asked. When I returned I was told there is The only thing I’m in happy with is they did not fix my drivers seat completely the first or second time I asked. When I returned I was told there is nothing they can do about it. Something should be done it was a brand new car. More

Service visit to change oil, etc. I'm always happy with the service, etc. at this location. Shawn D. has always been gracious and pleasant. I will be sorry not to see him but he will I'm always happy with the service, etc. at this location. Shawn D. has always been gracious and pleasant. I will be sorry not to see him but he will have a very pleasant retirement. I wish him the best of luck. More

Julie Reichert, service advisor I highly recommend Julie Reichert, Service Advisor. She is the person I ask for. She has helped me for years. She answers all of my questions and expl I highly recommend Julie Reichert, Service Advisor. She is the person I ask for. She has helped me for years. She answers all of my questions and explains things I don’t understand. More

Great service! I had two cars in, one for electric systems evaluation, the next for routine services. Shawn got us in and out easily, quickly, and managed to work w I had two cars in, one for electric systems evaluation, the next for routine services. Shawn got us in and out easily, quickly, and managed to work with my schedule, a little bit outside of the box. Thanks!! More

Great customer service . The service was done in a reasonable amount of time. Shawn kept me updated me on the status of service and my upcoming services that will be neede . The service was done in a reasonable amount of time. Shawn kept me updated me on the status of service and my upcoming services that will be needed. More