Lou Fusz Mazda - Service Center

Generally good,but extremely poor this visit. Brought my Mazda 3 to this dealer on 7/29/19 with rather loud grinding noise coming from rear brakes. Was told there was nothing wrong and no safety Brought my Mazda 3 to this dealer on 7/29/19 with rather loud grinding noise coming from rear brakes. Was told there was nothing wrong and no safety issues. Grinding noise continued..common sense dictating this can’t be without consequence..took vehicle to another service to find there was indeed pad and rotor issues..repairs resulted in problem solved. More

Good service! I had to make an emergency visit after I discovered the clicking noise as I drove was from a large screw embedded in my tire. The Mazda service center I had to make an emergency visit after I discovered the clicking noise as I drove was from a large screw embedded in my tire. The Mazda service center took care of the tire while I had a snack in their new waiting area. I was on the road in about an hour, with a cleaned car and a patched tire that didn't cost me much. More

Top notch team at Lou Fusz Mazda service! I have always appreciated the Lou Fusz Mazda team. They are knowledgeable and helpful, plus give important tips about what type of planned service is I have always appreciated the Lou Fusz Mazda team. They are knowledgeable and helpful, plus give important tips about what type of planned service is up next for my car (and also what to consider for next time around). If any service over and above those planned are needed, they will call you to get your approval, too! From Bruce (who retired) to now Shawn and John (both awesome!), my experiences have been excellent. I particularly appreciate the loaner car program and the ease of scheduling service appointments - either online or via phone. If you have a Mazda, strongly consider taking it here for service (even if you did not buy it here). I am currently driving my third new car from Lou Fusz Mazda, and have always been happy with the team and work done! More

AC not repaired-but still paid over $200 Charged me a lot of money to tell me what I already knew (from a difference servicer). They said they would help me fix my car, but still charged me a Charged me a lot of money to tell me what I already knew (from a difference servicer). They said they would help me fix my car, but still charged me and I went home with my car the exact same. The people were nice, though. More

Great Serbuce Everything went very smoothly and the car was ready when promised. Working with Julie was easy and efficient. The loaner vehicle was clean and a joy Everything went very smoothly and the car was ready when promised. Working with Julie was easy and efficient. The loaner vehicle was clean and a joy to drive. More

good job On time for appointment, courteous, helpful, efficient . Julie has gone above and beyond to make sure I had good service and your company was well re On time for appointment, courteous, helpful, efficient . Julie has gone above and beyond to make sure I had good service and your company was well represented. More

Do not use Saturday service Weekday service is great - Saturday service - not enough help - had to wait about 15 minutes in my car in the service entry before anybody approached Weekday service is great - Saturday service - not enough help - had to wait about 15 minutes in my car in the service entry before anybody approached my and told me to go inside to the service writer desk, where there was a line waiting to get written up for service. So 30 minutes wasted before I was written up. It was 4:30 PM before I left. I only had an oil change and an emmision test. More

Professionalism I have purchased two Mazdas from Lou Fusz, and the service department is invariably remarkable in their customer service on both vehicles , specifical I have purchased two Mazdas from Lou Fusz, and the service department is invariably remarkable in their customer service on both vehicles , specifically Josh Hinson, my service advisor, and the associate who manages the loaner vehicles. If the quality of service wanes, you will know it because I will no longer patronize anything, but excellence. Keep up the great work, and give those two some bonuses! Also, on the survey questions, add Josh to the list of service employees. More

No car wash Good service. But no complimentary car wash? Disappointed there was no complimentary car wash like they always do at Honda. Felt like because it wa Good service. But no complimentary car wash? Disappointed there was no complimentary car wash like they always do at Honda. Felt like because it was only an oil change on an older Mazda I didn't get the same treatment as other customers with more expensive models as I noticed first hand.... More

Usually great service but not this time I have been bringing my Mazda here for years and have never really had a complaint until now. I brought my car in for an oil change and brake service I have been bringing my Mazda here for years and have never really had a complaint until now. I brought my car in for an oil change and brake service along with repairing the arm rest. It took TWO days for these services to be completed and even then I had to call to check on the status of my vehicle myself. When I got there, the arm rest was still not fixed and I was told it only takes a few minutes. I left to get my son and lunch so that gave them an hour to complete the repair. I came back and it still hadn’t been done. I waited another hour and still wasn’t told when it was finished. I just happened to go up to the desk and find out on my own. They forgot to check in the loaner car and they put the wrong mileage on the oils change sticker. Another inconvenience for me to make a trip there again to return the loaner key. I will continue to go here for service but will only deal with Shawn as I have in the past. More