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2,419 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
September 11, 2024
I have been buying and servicing my cars from Lou Fusz for over 25 years. I think that says it all! for over 25 years. I think that says it all! More
by BJB232
Employees Worked With
September 10, 2024
Awful experience. I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it rescheduled for Wednesday. And I used the valet option, so they could pick my car up and drop it back off for me. I was less than a mile away from them, and gave them a call Wednesday morning 30 minutes after the timeframe they gave me (was told my vehicle would be picked up between 10 am and noon) because they never showed up. I was told by the service advisor that I did not have any appointments in the system. I called back about an hour later to see if I could speak with somebody else, and got the receptionist on the phone. The receptionist argued with me for about five minutes over the date, saying I was incorrect and I did not have an appointment that day, arguing that the date was the 13th, not the 14th. When in fact, she was incorrect, and I had an appointment set for that day. She pretty much told me I am not able to bring my car in that day and I can bring it in for the next available appointment, even though I had an appointment that day and sent back the confirmation text as proof. at the very end of my phone call with the receptionist, I asked to speak to the service manager, the receptionist told me no, and then hung up the phone on me. I still have not heard from anybody there, even though I was promised to call back, and it’s been about a week and a half since then. I would stay away from this dealership if I were you, and stay away from Kia in general. More
by stljack15
Employees Worked With
September 10, 2024
Great experience! Ryan was specifically very helpful. The finance team was ok. I dealt with this dealer only because of Ryan’s prompt response throughout our interacti Ryan was specifically very helpful. The finance team was ok. I dealt with this dealer only because of Ryan’s prompt response throughout our interaction. More
by s2aggarw08
Employees Worked With
Ryan
September 09, 2024
The service team are great. Always friendly and helpful. They give plenty of information about suggested services. Always friendly and helpful. They give plenty of information about suggested services. More
by crawelc
September 07, 2024
I brought my 2016 Kia Forte in for the SC238A recall Brake line inspection /replacement.. very happy with the work that was done on my car... Zachery Lentz was the service advisor and he kept me info Brake line inspection /replacement.. very happy with the work that was done on my car... Zachery Lentz was the service advisor and he kept me informed Very helpful More
by dreamboatannie7
Employees Worked With
Zachery Lentz, Tech: Jim Sefrit
September 06, 2024
Easy check-in, comfortable area for you to wait with coffee and soda available, and free car wash with service coffee and soda available, and free car wash with service More
by ssnyderdvm
September 05, 2024
There is a gentleman who works at this location by the name of KJ. He kept me informed about my car. The day after I bought my jeep I went to deliver the title for the car that I traded in. It started mak name of KJ. He kept me informed about my car. The day after I bought my jeep I went to deliver the title for the car that I traded in. It started making noise from the wheels, I turned around and went back. The part was ordered and they got me out in a reasonable time. This guy was so nice to me. He would come around almost every half hour just to say what point that they were at and how much longer it would be. It helped me to stay calm and not get over anxious. After all, I had just bought the vehicle the day before. Very good process. Thank you, KJ! More
by wdi1998
Employees Worked With
