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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,419 Reviews

2,419 Reviews of Lou Fusz Kia - Service Center

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September 21, 2024

The staff was polite and friendly. The waiting room was comfortable. The cost to repair my car was overpriced. I should have done comparison pricing prior to my appointment. More

by crhay9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 24, 2024 -

Lou Fusz Kia responded

We appreciate you choosing Lou Fusz for repairs. We apologize for the poor experience, this message has been passed along and we hope to provide a better experience in the future.

September 19, 2024

Got me in quick. They were polite, friendly, and explained recommended services and timelines. Open on Saturday. They were kind to my children. More

by sherrylcash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Sep 19, 2024 -

Lou Fusz Kia responded

We're happy that we were able to take care of you quickly!

September 18, 2024

Need more selection in waiting area for refreshments and appointments by walk inn for at least for oil change only More

by ngami1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wands
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Roemersberger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Schaeperkoetter
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

The staff at Lou Fusz are all outstanding. They really do care and work with you to get you in and out. More

by Kia Fan 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 19, 2024 -

Lou Fusz Kia responded

We appreciate the kind words!

September 17, 2024

Staff here is friendly and helpful. I find it pleasant to either wait or get the shuttle back home. Very nice experience. More

by karen_johnson64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the maintenance dept was not mentioned above.
Sep 19, 2024 -

Lou Fusz Kia responded

We appreciate the review!

September 16, 2024

They only glued the end tips of the plastic cosmetics on my roof which was also a recall on them. So a few days later I went to a car wash and the plastic cosmetics that they supposedly fixed blew off my ro More

by eldersroyster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
September 16, 2024

She was the only woman service center staff member and she was so kind and knowledgeable. She made everything comfortable and fast More

by nymel2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 19, 2024 -

Lou Fusz Kia responded

Thank you for the kind words!

September 14, 2024

All services that I requested were not completed. The work that was done was not performed correctly and not on time. The rental car was filthy. More

by mclewis0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
September 13, 2024

Honest. Friendly. Efficient. Work was done the first time. Car came back cleaner than when it went back More

by KATHIRE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Lou Fusz Kia responded

We appreciate the review! Thank you!

September 12, 2024

I've always been happy with service. But, could not do theft deterrent upgrade. Sorry. More

by mstuartstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Lentz
Sep 19, 2024 -

Lou Fusz Kia responded

We appreciate you coming in for service!

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