Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,419 Reviews of Lou Fusz Kia - Service Center
Sort by
Verified Customer
September 26, 2024
I brought my vehicle in for a recall and for the recommended 16,000 maintenance inspection. Following the work, I was charged more than $400. There was no charge for the recall repair so that all co recommended 16,000 maintenance inspection. Following the work, I was charged more than $400. There was no charge for the recall repair so that all costs were associated with the maintenance inspection. There's no way any "inspection" should be that expensive! If, during the course of the inspection, it was determined that replacements or additional work was required, then I should have been notified and that work should be been authorized before costs were incurred. I feel like I was taken advantage of. More
by alvenezia85
Employees Worked With
I'm not sure.
September 25, 2024
Good communication, friendly salespeople with low pressure to buy. They had a good selection of cars to choose from pressure to buy. They had a good selection of cars to choose from More
by lenkmansheila
Employees Worked With
September 23, 2024
I only had an oil change and tire rotation. Everything related to cars costs more than we like, but it's the nature of the beast across automotive dealerships and outside mechanics. They have a Everything related to cars costs more than we like, but it's the nature of the beast across automotive dealerships and outside mechanics. They have a great waiting room with posh leather chairs, complimentary coffees and sodas, TV, etc., and even a nook with a table and chair for computer work. Best perk? They returned my car washed and vacuumed. More
by Chris
Employees Worked With
Service Department
September 22, 2024
I was happy with Lou Fusz. During my last visit I was told my front and rear brakes were really bad. The front was supposed to be at 25% and they were going to charge me over $ During my last visit I was told my front and rear brakes were really bad. The front was supposed to be at 25% and they were going to charge me over $598.28 to replace the front and $707.84 to replace the rear. I got them checked today. The front brake pads and rotor need to be replaced but the rear was still good at 75%. Now I do not trust the service techs there and will not be coming back. They always make service suggestions, which I appreciate, but I don't want to be cheated or lied to. More
by bksbegin
Employees Worked With
Service Department
