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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews
Call Service Center (314) 208-2444

2,503 Reviews of Lou Fusz Kia - Service Center

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August 02, 2023

Lou Fusz customer service is “Off the Chain”. That means really good! Wow! Wow! Wow! More

by ELTHACKER06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
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Aug 04, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 02, 2023

Quick service, right price, kept fully informed about service, time and cost. Pleasant to deal with. More

by Jacobi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
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Aug 04, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 02, 2023

They had my Kia for 3 days to replace a warranted battery. I took it home and within 3 days the battery was dead. I had it towed for the second time and they kept it for 8 days. They claim a dome lig More

by carriecafazza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cerva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know any names
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Aug 04, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

Aug 04, 2023 -

carriecafazza responded

You can’t even get anyone on the phone . You want me to text. I’m 73 years old and although I do text I wanted to speak with a person. I called parts department to get a real person.

July 31, 2023

Lou Fusz KIA service department’s staff is consistently professional, friendly & helpful regarding the routine maintenance of my 2019 Niro. Thank you. More

by shereevolrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 29, 2023

great service department and staff. very personable and accommodating. the waiting area is very nice. More

by smgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack and Andy
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Jul 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 28, 2023

Great customer service and very well staffed. Always a pleasure working with Nicci. Many thanks. More

by chaddavidcomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci
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Jul 31, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 28, 2023

Clean fast service got the job done they even recommended what needed fixed on my truck and I got that fix as well More

by mstiffanyharris84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Jul 31, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

July 28, 2023

Excellent service and easy to schedule. All work done on time. I will continue to use this service center. Kevin is my service person. More

by macias519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Derlith
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Jul 31, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

July 27, 2023

The work was completed as requested in a timely manner. Kevin is courteous and accurate in reporting what was completed, the cost and the completion time. I know that I can count on him to get the work don More

by LEHANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jul 31, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

July 27, 2023

Very fast service and the crew are efficient. They took care of my vehicle as soon as I came in. More

by icee_Jones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jul 31, 2023 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

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