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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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August 17, 2023

A great team of workers. Very nice, courteous, and always willing to help. Great guys. More

by lwells.lw49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Aug 22, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

August 17, 2023

I am a loyal customer and on my 4th car from Lou Fusz Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer. More

by danhaliday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 15, 2023

Another great visit to Lou Fusz Kia service center. I really appreciated the estimate provided for my 60k maintenance when I called to make the appointment. It's nice to have time to digest the upcomin More

by jcourtway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Aug 22, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 13, 2023

Not getting my brake problem fixed. Car is not safe. Service is terrible. Andy told me to take it to another dealership. Putting on the wrong parts . They have no idea how brakes work. More

by arniefriederich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy & Zack
Aug 14, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 12, 2023

Had a great experience, great job on my oil change and tire rotation. Keep doing what you doing. More

by it2go2now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 14, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

August 12, 2023

I dealt with Andy in service. This is the first Kia I had bought and had an issue with damaged tire. He was very accommodating and got me in right away to resolve the issue on m More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
Aug 14, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

August 12, 2023

I love this dealership, everyone is so friendly and understanding. I come here for any car maintenance I need and they never disappoint! More

by lexistolle
Recommend Dealer
Yes
Employees Worked With
zack
Aug 14, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

August 10, 2023

My advisor was Very responsive to my questions and took his time explaining how the racks work More

by btd001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
Aug 10, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 10, 2023

The service department is on top of exceptional customer service. My service advisor, Andy, keeps me updated on the progress of the repair and notifies me immediately when my car is ready. What a nice bonus More

by It's Me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston
Aug 14, 2023 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

August 09, 2023

It was my first oil change/maintenance service. Everyone was friendly and helpful. The service was quick. Overall nice experience. More

by sandyjm26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicki Pollard, Andy Johnston - service dept. Ryan Humphrey & Curtis Laws when I bought the car in May (both 5 stars)
Aug 10, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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