Lou Fusz Kia - Service Center

Excellent service. Everyone was very cooperative and professional. I highly recommend Lou Fusz Kia staff Everyone was very cooperative and professional. I highly recommend Lou Fusz Kia staff More

The valet service was great and seamless. Very convenient. Highly recommend this particular service. Word. Very convenient. Highly recommend this particular service. Word. More

My husband waited 4 hours when he had an appointment just to have mud flaps and a back mat put on my new Telluride. No effort was made to compensate. to have mud flaps and a back mat put on my new Telluride. No effort was made to compensate. More

AS always, the service I received at Lou Fusz Kia was excellent. Zack Lentz was great to work with. I was out the door two hours sooner than I anticipated. I never hesitate to go to schedule an appointme excellent. Zack Lentz was great to work with. I was out the door two hours sooner than I anticipated. I never hesitate to go to schedule an appointment with the service department because of the excellent service I receive. More

Great Service Department! They take your car at the scheduled time and work on your car right away! And they do the work right the first time! And always keep you updated on t They take your car at the scheduled time and work on your car right away! And they do the work right the first time! And always keep you updated on the progress More

Did not complete the specific software update I came in for. Claimed they had no clue what I was talking about, even though I told them specifically which technical service bulletin to look up that address for. Claimed they had no clue what I was talking about, even though I told them specifically which technical service bulletin to look up that addresses the issue my car was having. Will not return to fusz again. More

I brought me vehicle in to be serviced today (8/19/23). I decided to drop it off this time instead of wasting my entire Saturday at the dealership. I was promised the vehicle would be ready by 3pm. It was I decided to drop it off this time instead of wasting my entire Saturday at the dealership. I was promised the vehicle would be ready by 3pm. It was not. I was also told that someone would text me when my vehicle was ready, but they did not. I actually had to call them because 4pm hit (mind you my car had been there since 9:15am) and I still hadn't received a text or call about it. When I finally got through to a person, I found out my car was ready and that no one bothered to contact me about it. After picking up my vehicle, I discovered I was charged for rear wiper blade replacement, but the service didn't actually get performed. When I looked at my receipt, it says "ordered" next to the part. If the part was not in stock in the first place, why was I charged for a part and service that was not performed? I do not think it is fair to cheat your customers like that. Over the past 3 years, I have continually had issues with their service department and have been unable to come to a resolution. I will be taking my business elsewhere because it is clear that the service center at Lou Fusz Kia does not care about my time or money. More

Andy in Service was excellent! above and beyond my expectations and made me feel so comfortable that my car would be taken care of. Great follow-up, with the next day being his of above and beyond my expectations and made me feel so comfortable that my car would be taken care of. Great follow-up, with the next day being his off day. GREAT TEAM, happy to be part of this Kia family. THANK YOU Andy More

Great, friendly service! I appreciate the way they treat their customers! Highly recommend them to all my friends! I appreciate the way they treat their customers! Highly recommend them to all my friends! More

This dealership was amazing. Ryan was the absolute best with no pressure and full information on our new vehicle. We will be buying from them again! Ryan was the absolute best with no pressure and full information on our new vehicle. We will be buying from them again! More