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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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September 07, 2023

Prompt, excellent service on my Soul. Began using this dealership as I couldn’t get a decent service time at Jim Butler Kia. More

by shelbeyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 07, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 06, 2023

your attempt to help with financial, really doesn't make sense. If you have enough money in your account why would you need. More

by AQUAMARINE31061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

September 04, 2023

Absolutely no help when we needed help with the charging unit. Charge point didn’t work. It had internet issues. The staff member was not helpful. More

by chaya.gopalan
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Front desk
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 02, 2023

All the service advisors are well informed and helpful. I generally work with Zach and the service manager, Andy. I have been dealing with Lou Fusz for years and the service department knows how particular More

by WJK555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 02, 2023

Small but well kept. Staff seemed friendly. Service was quick about returning my vehicle to me, which I thought was extraordinary. More

by danycist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts/ Servicing Team
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 01, 2023

Very clean, friendly customer service. They have a nice waiting are, offering fountain drinks. My cars salesmen, Corey Simms, was great to work with. And my financing officer was so hel More

by lauraann5508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Simms, Andy in service department
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

August 31, 2023

Ask for Zack Lentz, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. The best service More

by zoe.lentz02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 29, 2023

Great service experience at Lou Fusz Kia. Andy was super knowledgeable about each service and they got me in and out quickly. More

by FAI4885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

August 29, 2023

Zach was a great help, he was efficient and professional. Couldn’t recommend a better experience. More

by breece89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 29, 2023

I purchased a vehicle for my son on August 10th and less than 24 hours later the check engine light came on and the A/C was blowing out hot air. It took 2 weeks for it to be "fixed." Two days after picking More

by brandiwente
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention, Brandi. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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