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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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October 03, 2023

The Lou Fusz Kia dealership provides excellent customer service every time I visit. Their service representatives provide such a warm friendly environment. They provide a detailed explanation for my requi More

by erica.anderson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Oct 03, 2023 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

October 03, 2023

The last time I was in I was informed on that I needed new brakes. I then went to another dealer and was told they looked just fine. I am not sure I trust your company. More

by ANAMYTHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name. Service dept.
Oct 06, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 02, 2023

They gave antitheft device but wouldn’t put my steering column cover on after my car was stolen without labor charges. Sucks considering this is Kia issue. More

by SWATTS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 03, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 02, 2023

Thanks to the service writer who was very helpful. No one called me when my vehicle was ready.. More

by larrylemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 27, 2023

They didn't fix it right so I had to waste another day for them to "fix" my KIA. Still waiting on getting the radio, which was under warranty when it went out, 2 years ago. I'm considering trading my KIA More

by rbkmsdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 27, 2023

It was a pleasure doing business with Nikki in service. She went above & beyond to help us. She was very professional & informative. I would recommend all of my friends & family to choose Lou Fusz when m More

by PETERSONL67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.. Nikki
Sep 29, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 25, 2023

I appreciated Andy’s service he was kind and prompt. I had a concern with my radio bubbling up and he took the diligent time to get it approved under warranty. I appreciated him going above and beyond t More

by amerahrenaee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 27, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 23, 2023

The service representatives are very friendly & helpful! They fixed my issues & explains well(very knowledgeable! More

by yolandar03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

September 23, 2023

I arrived early and they were able to take me in immediately. They let me know all the details and were kind. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

September 23, 2023

Cooperative, professional, accommodating, informative Everyone was very willing to work with our needs and made what we asked for a reality More

by incajoe636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

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