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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews
Call Service Center (314) 208-2444

2,503 Reviews of Lou Fusz Kia - Service Center

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October 14, 2023

This visit started with the service desk attendant shaming me for going a few hundred miles past the recommended routine maintenance for the appointment. Then the service took 3 hours, which is total More

by jkdrobish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Johnston
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Oct 18, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 13, 2023

The service was great and the work was completed quickly with a high level of quality. More

by loganlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack was 5 stars.
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

October 13, 2023

Took time to answer ALL questions in terms that I (senior citizen) could understand. Thank you. More

by CROWbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Oct 18, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 11, 2023

Very professional yet friendly and painstakingly detail oriented! Car looked great! And was ready earlier than expected which saved on car rental! More

by DEBBYTOTH1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

Oct 13, 2023 -

DEBBYTOTH1411 responded

Enjoyed working with your service department.

Oct 13, 2023 -

DEBBYTOTH1411 responded

Enjoyed working w your service department.

October 11, 2023

Lou Fusz is a class act. They helped me maintain my car for years and she is running just fine. I appreciate their service. More

by JMARIEROMANO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

October 11, 2023

They always take care of me and Nikki is great to work with when I come in. More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 10, 2023

I received excellent service from Kevin as well as whomever worked on our Ford Fushion. More

by pnderleth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Report | Print
Oct 11, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 05, 2023

Great service received and courteous people to work with in the service department and dealership. More

by kaependleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 05, 2023

It's a great place to work and take care of your business I had a wonderful time. Thank you. More

by aaronshumpert9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 06, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 05, 2023

Amazing staff very caring, supportive and helpful. I felt very comfortable with Jamal and the team throughout the entire process. More

by YOUNGCHARLAYNE.RN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jamal
Report | Print
Oct 06, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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