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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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November 09, 2023

The people are always so incredibly helpful at Lou Fusz Kia. I always know I can trust their suggestions, and they're never going ask me to do something that isn't a necessity for my car's health. More

by jennifer.givens34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Nov 15, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 09, 2023

Sam was very helpful. Went above and beyond! Repair was professional. I would use Fusz again. More

by jaslinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 09, 2023

Accurate and informed service. Excellent feedback and support to us as customers along the entire process. Service center was honest. Just great. We feel like we will always brin More

by MAGARE.SHAdE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - Andy!
Nov 15, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 07, 2023

Great people to work with Kevin is one of my favorite always friendly and hard working! More

by NATASHAMOONEY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 04, 2023

Great, friendly & knowledgeable service every time my Kia Sorento needs to be serviced! Caring & kind atmosphere also! More

by MGARBS.MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every gentleman in the service department. Too many names to remember.🙂
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 04, 2023

My adviser was not honest, falsified information, lacked quality service, and was overall unethical. Additionally did not receive my complimentary vacuum and wash. More

by jonesnolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Lentz
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 02, 2023

Always friendly service and Andy kept me informed of what repairs were needed. If you have an appointment for service, they get you in and out. More

by mkredhot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
Nov 02, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 02, 2023

Received the anti theft upgrade. The process was simple and Kia associates were courteous and professional. More

by tia.brown07
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 02, 2023

The driver's seat bolster would not fit and the salesman knew it when we bought it. We worked with it for several months to get it to work. We gave up and told the service department and they ordered the ne More

by rthornhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schaeperkoetter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 01, 2023

It was good. Quick and responsive when I needed to get in and out quickly. More

by mattbochantin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Nov 02, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

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