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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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December 19, 2023

So glad I brought my car here after an accident. We live 925 miles away but knew our car was in good hands. I wanted our car repaired by a Kia dealership and the tow truck driver knew of this deal More

by GREGANDREW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bret Otto
Dec 19, 2023 -

Lou Fusz Kia responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 19, 2023

Sam Day has been my "go to guy" since I bought my first new Kia from him in 2009. Always knowledgeable, courteous and friendly. Highly recommend Lou Fusz Kia for service and collision repairs. More

by lautem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

December 19, 2023

Always a pleasure to work with the service professionals. The work is prompt, complete, and cost effective. More

by fmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 27, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 17, 2023

Service was quick and efficient! I didn't expect to pay as much as I did, but I feel better about my vehicle, after following through on the recommendations More

by Rachelle K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 19, 2023 -

Lou Fusz Kia responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

December 15, 2023

Felt very updated when I walked into the building. A lot of things I “needed” was not necessary More

by jessica_stelzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 14, 2023

This location was easy to schedule with and I received quick and friendly service personnel interaction. More

by diona006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 14, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

December 14, 2023

My car was serviced promptly. I was consulted as to the condition I reported, and what the technician found. The solution to the problem was identified and corrected. More

by mebuda00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

December 14, 2023

There’s was little communication during an extended period of time for a minor repair. Additionally, when finished, keys to my car were simply haphazardly tossed into the car and could not be readily l More

by allandesloge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Dec 19, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 14, 2023

Always a pleasure to have my vehicle serviced here! I love the friendliness of the employees. My vehicle always leaves cleaner than when I get there. They vacuumed the interior and washed the exterior More

by mgk1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Joey Smith
Dec 19, 2023 -

Lou Fusz Kia responded

We sincerely appreciate your positive feedback regarding our store. We are delighted to have you as a valued customer and eagerly anticipate your return to our establishment!

December 13, 2023

Great staff all around helpful and friendly. Was done in a timely manner. Car was returned on time More

by lisalewis4159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Dec 14, 2023 -

Lou Fusz Kia responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

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