Back

Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

Sort by
January 06, 2024

This is a great dealership to by a new car and to have work on your car More

by JONES4404@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lou Fusz Kia responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

January 06, 2024

As usual, I experienced top-notch customer service by the Service Department personnel. Keep up the good work! More

by gripumc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in Service, Sam in the Collision Center.
Jan 08, 2024 -

Lou Fusz Kia responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

January 05, 2024

This dealership is always nice and clean. There were several people waiting on their vehicle and the service dept was moving swiftly. More

by komalettajackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Hertweck
Jan 08, 2024 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

January 05, 2024

Great service always when I take my car here. Short wait time and car was cleaner than when I brought it. More

by mlsj2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Jan 08, 2024 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

January 04, 2024

My wife brought her 1 year old Carnival in for a recall and to get an oil change. The service advisor Zachery Lentz recommended unnecessary maintenance services that were not needed on such a new vehicle. More

by newln21
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Zachery Lentz
Jan 08, 2024 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

January 04, 2024

Had a low tire, screw was found and repair made for a reasonable amount of money More

by ffkepler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
Jan 08, 2024 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

January 04, 2024

Brought my 2023 Telluride in for its 8k mile service. The service people were friendly and all smiles. Appreciated the fact that there was complimentary snacks and drinks. The service was fast and prof More

by rpger0791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in Service
Jan 08, 2024 -

Lou Fusz Kia responded

We highly value your patronage. Your effort in leaving us a review is greatly appreciated, and we look forward to your return visit!

January 03, 2024

Sales and service team always goes the extra miles to help make your experience one worth coming back More

by astrick66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lou Fusz Kia responded

We highly value your patronage. Your effort in leaving us a review is greatly appreciated, and we look forward to your return visit!

January 02, 2024

Had a good experience with getting our K5 serviced. We love the complimentary fruit and coffee. The only thing I would recommend having is a toddler table. Service can be kind of lengthy and as we all More

by Johnnielynn Goddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnson
Jan 08, 2024 -

Lou Fusz Kia responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 29, 2023

We are so glad to have such wonderful customer service since we bought our 2013 Kia Soul. Zach has helped us since we bought our car March 17, 2013 and he and others at Lou Fusz Kia have always advised u More

by PMANSELL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach - service advisor
Jan 02, 2024 -

Lou Fusz Kia responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

...
43
...