Lou Fusz Kia - Service Center

Electrical issue on a 10month old sportage. My soul had screen issues as well but that's the 1st warranty to expire! Service team is fantastic but I don't want to have to keep coming back as I My soul had screen issues as well but that's the 1st warranty to expire! Service team is fantastic but I don't want to have to keep coming back as I have car seats to move back and forth. Review is more on the car than the service as the service was great as always. More

I work at a local dealership, and we need assistance from dealers on occasion for repairs and warranty coverage. Our vehicle needed service, and we brought it into Lou Fusz Kia because I heard good things. dealers on occasion for repairs and warranty coverage. Our vehicle needed service, and we brought it into Lou Fusz Kia because I heard good things. Zach Lentz, my service advisor, was helpful and informative at first. Then I ran into an issue with arbitration to determine whether to repair the vehicle or repurchase. It took a bit longer than it should have, but at the end Zach started talking about storage fees, which had not been brought up before. I went to pick up the vehicle and was told we owed almost $1000 in storage fees ($50 per day). Not once was this brought up in all of our communications, which was regular, until the very end when he got tired of dealing with us and decided it was time to get some extra money. I tried to reason but was told this fee was company policy and he had no choice but to charge me. He really didn't want to explain anything or deal with me on this issue. I never signed any agreement, and I never saw a copy of this so-called policy. I was able to get some of that cost taken off but still had to pay $500 when it should have been zero. I did not abandon the vehicle, just trying to work out an issue. This is not good customer service towards another dealer that has a lot full of Kia's , and local customers who purchase them. We would have used this dealer exclusively and recommended their service to our customers. Needless to say, Lou Fusz Kia has lost a good opportunity for future business with a growing company. I do not and will not recommend Lou Fusz Kia for service. They do not seem to care about opportunity for future business. More

Paid $400 twice with no explanation or anything. Will only return for when there is a recall. Will only return for when there is a recall. More