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2,418 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
November 13, 2024
The service was taken care of in a timely fashion and they were able to get both of the recalls on my vehicle taken care of in the same service as my oil change and tire rotation. Jeffery (unsure of last they were able to get both of the recalls on my vehicle taken care of in the same service as my oil change and tire rotation. Jeffery (unsure of last name) at the service desk made the experience pleasant as well. More
by jacobhensley1997
Employees Worked With
Jeffrey
November 12, 2024
Ryan and Jake went above and beyond to make sure I was completely satisfied with my purchase! completely satisfied with my purchase! More
by SHARIONS
November 12, 2024
I purchased a 2024 Explorer that had a small scratch on the rear passenger door pillar. I dropped the car off on 10-07-24. The repair took a month to complete did not get the car back until 11-8-24. After the rear passenger door pillar. I dropped the car off on 10-07-24. The repair took a month to complete did not get the car back until 11-8-24. After it was returned I put gas in the car and found scratches on driver side bumper and wheel flares damaged also wires hanging down in rear of my car. I am almost convinced something happened to my car other than the scratch while at the dealer. It looks as if the bumper was removed for a scratch on the door. I made numerous attempts to contact dealer or even service with no response. The only to get a hold of them is to call the new car sales and have them deliver the message. I even tried the text system they sent to me to get updates with very little response if any. I would not recommend Lou Fusz. I have attempted to contact service about the issue with no response again. I guess I don’t count now that the sale is final. More
by RJames
Employees Worked With
Brandon at Lou Fusz Ford
November 09, 2024
Clean waiting area. Advisor very helpful and knowledgeable. Very short waiting time. Employees care about their customers. Advisor very helpful and knowledgeable. Very short waiting time. Employees care about their customers. More
by terrischu56
Employees Worked With
Repair department
November 08, 2024
The people I dealt with were cooperative, knowledgeable, and did not use any high pressure sales tactics. and did not use any high pressure sales tactics. More
by hughesrljr
November 07, 2024
I love my Lou Fusz Kia! I have been a customer since 2007 and will never own any other brand of car. The quick service is always easy, they do not find other things to add o I have been a customer since 2007 and will never own any other brand of car. The quick service is always easy, they do not find other things to add on, they are polite, and the soda machine is amazing. The waiting room is comfortable and you guys are just great! More
by muellersherry
Employees Worked With
Service Department
November 06, 2024
I've had to drop my car off 3 different times in the month of October and had to pay to get things fixed that I thought the techs should have caught during the inspection of my vehicle when they had it month of October and had to pay to get things fixed that I thought the techs should have caught during the inspection of my vehicle when they had it the first time. They make it clear that there will be a $180 charge for a diagnostics and after me picking up may car the 3rd time, 2 days later, the check engine light is now on! I bring my vehicle to them hopping to keep it up to par and they give it back with issues that they didn't catch when they are inspecting it! I don't understand where the disconnect is! I've reached out to management with no response! More
by SIMMONSM6
Employees Worked With
The Service Manager's voicemail they transferred to.
