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2,502 Reviews of Lou Fusz Kia - Service Center
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February 20, 2025
Steve and Brittney were fantastic. Kept me updated about the repair process and stayed pretty much on time. Kept me updated about the repair process and stayed pretty much on time. More
by ORAVECYS
Verified Customer
February 20, 2025
I work at a local dealership, and we need assistance from dealers on occasion for repairs and warranty coverage. Our vehicle needed service, and we brought it into Lou Fusz Kia because I heard good things. dealers on occasion for repairs and warranty coverage. Our vehicle needed service, and we brought it into Lou Fusz Kia because I heard good things. Zach Lentz, my service advisor, was helpful and informative at first. Then I ran into an issue with arbitration to determine whether to repair the vehicle or repurchase. It took a bit longer than it should have, but at the end Zach started talking about storage fees, which had not been brought up before. I went to pick up the vehicle and was told we owed almost $1000 in storage fees ($50 per day). Not once was this brought up in all of our communications, which was regular, until the very end when he got tired of dealing with us and decided it was time to get some extra money. I tried to reason but was told this fee was company policy and he had no choice but to charge me. He really didn't want to explain anything or deal with me on this issue. I never signed any agreement, and I never saw a copy of this so-called policy. I was able to get some of that cost taken off but still had to pay $500 when it should have been zero. I did not abandon the vehicle, just trying to work out an issue. This is not good customer service towards another dealer that has a lot full of Kia's , and local customers who purchase them. We would have used this dealer exclusively and recommended their service to our customers. Needless to say, Lou Fusz Kia has lost a good opportunity for future business with a growing company. I do not and will not recommend Lou Fusz Kia for service. They do not seem to care about opportunity for future business. More
by gcannon
Employees Worked With
Zach Lentz
February 19, 2025
Always super kind and knowledgeable. Gives me rides to work and picks me up when car is ready. Gives me rides to work and picks me up when car is ready. More
by emilyconley585
Employees Worked With
February 18, 2025
Paid $400 twice with no explanation or anything. Will only return for when there is a recall. Will only return for when there is a recall. More
by bradleonard89.bl
February 13, 2025
Lou fusz kia in St. Louis has always gone above and beyond for us! We have bought 4 vehicles from them and they’ve been great from the buying process to any service work Louis has always gone above and beyond for us! We have bought 4 vehicles from them and they’ve been great from the buying process to any service work we’ve needed. More
by ddees04
February 13, 2025
This was my first service visit since purchasing a 2024 Niro in July 2024. It was for a recall, and I was able to get an appointment when I wanted it. When I drove in, I was greeted promptly by the servi Niro in July 2024. It was for a recall, and I was able to get an appointment when I wanted it. When I drove in, I was greeted promptly by the service advisor. He directed me to the customer lounge, where I enjoyed a cup of coffee and wi-fi. A little over an hour later he told me my car was ready. More
by wrovig
Employees Worked With
Jeffrey Turner
