Lou Fusz Ford
Chesterfield, MO
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Slow service Appointment was made truck Was out of service for days after looking at the truck Called said nothing they could do wasn’t broke yet need to bring it Appointment was made truck Was out of service for days after looking at the truck Called said nothing they could do wasn’t broke yet need to bring it back when it breaks down (had metal in the fuel filter from the fuel pump) truck and only 8000 miles on it More
Great experience I always receive a professional response from service advisory personnel Mr. Noles and/or Mr. Gritt. They always work to find the best solution for a I always receive a professional response from service advisory personnel Mr. Noles and/or Mr. Gritt. They always work to find the best solution for all my service needs! More
Getting a car was easy. They were very nice as probably any dealership would be. My only issue was that the car I got broke down two days after I had gotten it. They said th They were very nice as probably any dealership would be. My only issue was that the car I got broke down two days after I had gotten it. They said they would fix any damages that had happened. I think it's a good and trustworthy dealership. I just happened to get a car that had issues they didn't see. Glad they're taking care of the whole situation. More
Good People, no games Thanks to Grant, Brian , the business Mgr, and Steve G the sales Mgr for a buying experience that was pain free and straight up. I already had a posit Thanks to Grant, Brian , the business Mgr, and Steve G the sales Mgr for a buying experience that was pain free and straight up. I already had a positive experience with the service Dept , thanks to Brian Noles, and Jerry. I look forward to continuing to do business with Lou Fusz Ford. More
Great staff! Very pleasant experience from start to finish. The truck they sold Me was above my expectations. Very very satisfied. The entire sales, service, and Very pleasant experience from start to finish. The truck they sold Me was above my expectations. Very very satisfied. The entire sales, service, and management staff are amazing! More
Bought 2 vans As always we get called to paper work And we wait and wait for fi age guy to come and say he ready Every time we go thru this as the Chevy deale As always we get called to paper work And we wait and wait for fi age guy to come and say he ready Every time we go thru this as the Chevy dealer does same thing Next time when I come to dealership at time they say they be there and they not ready and leave me sitting Will be the last time My time is just as important as his . Not been pleasant Tried to talk to Chevy dealer about the fords and sales didn’t have time So we went to ford dealer Both owned by Lou fuzz Will look for another dealership in future We have bought a lot of vehicles from the Chevy dealer More
Brian Noles in Service Area is a Class Act Very Couretous and follows up 100% with me on all my Issues............Lou Fusz s/b very proud of the image he gives to Customers and follows up 100% with me on all my Issues............Lou Fusz s/b very proud of the image he gives to Customers More
Unethical, terrible communication . Sold certified vehicle that wasn't inspected. Communications were poor with general manager resolvlng problem. Finance mgr slow and did not fulfill c Sold certified vehicle that wasn't inspected. Communications were poor with general manager resolvlng problem. Finance mgr slow and did not fulfill commitments to license. More
John Stahl was great to deal with ! Very experienced ! Lou Fusz Ford in Chesterfield was a very pleasant buying experience ! Our salesman , John Stahl , a 35 year veteran of the business, knew the product, Lou Fusz Ford in Chesterfield was a very pleasant buying experience ! Our salesman , John Stahl , a 35 year veteran of the business, knew the product, made us feel like old friends, and I`m convinced gave us the fairest and best deal possible ! Also kudos to the finance guy, Mike, and the General Manager ! All in all a great experience ! Highly recommended !!! Lou and Marsha Williams More
Service on my 2018 Mustang My service tech Anthony was great. It was great only having one main point of contact through the entire process. Nothing lost in translation. Grea My service tech Anthony was great. It was great only having one main point of contact through the entire process. Nothing lost in translation. Great experience! More