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Lou Fusz Ford

Chesterfield, MO

4.6
2,225 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,225 reviews

December 16, 2019

Slow service Appointment was made truck Was out of service for days after looking at the truck Called said nothing they could do wasn’t broke yet need to bring it More

by Qualityinstallstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

We are sorry for the problems. We appreciate you business.

December 16, 2019

Great experience I always receive a professional response from service advisory personnel Mr. Noles and/or Mr. Gritt. They always work to find the best solution for a More

by mouser1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

November 28, 2019

Getting a car was easy. They were very nice as probably any dealership would be. My only issue was that the car I got broke down two days after I had gotten it. They said th More

by rancefoster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Corey Hughes, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

November 28, 2019

Good People, no games Thanks to Grant, Brian , the business Mgr, and Steve G the sales Mgr for a buying experience that was pain free and straight up. I already had a posit More

by mccarthypat1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve G, sales mgr , Brian Noles, Grant Woods, Bryan Anderson, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

November 28, 2019

Great staff! Very pleasant experience from start to finish. The truck they sold Me was above my expectations. Very very satisfied. The entire sales, service, and More

by Codypalermo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve G, Brian Noles, Grant Woods, Jeff Ream, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

November 28, 2019

Bought 2 vans As always we get called to paper work And we wait and wait for fi age guy to come and say he ready Every time we go thru this as the Chevy deale More

by terry42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Bryan Anderson
Feb 24, 2020 -

Lou Fusz Ford responded

We are sorry for your experience.

January 31, 2019

Brian Noles in Service Area is a Class Act Very Couretous and follows up 100% with me on all my Issues............Lou Fusz s/b very proud of the image he gives to Customers More

by jwd111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

January 10, 2019

Unethical, terrible communication . Sold certified vehicle that wasn't inspected. Communications were poor with general manager resolvlng problem. Finance mgr slow and did not fulfill c More

by Fishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Durbin, Allison Hock, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

We apologize for your experience.

November 26, 2018

John Stahl was great to deal with ! Very experienced ! Lou Fusz Ford in Chesterfield was a very pleasant buying experience ! Our salesman , John Stahl , a 35 year veteran of the business, knew the product, More

by Lawman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Mike in Finance, General Manager.
September 20, 2018

Service on my 2018 Mustang My service tech Anthony was great. It was great only having one main point of contact through the entire process. Nothing lost in translation. Grea More

by Jnoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in service. Not sure of last name.
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