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Lou Fusz Ford

Chesterfield, MO

4.6
2,225 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,225 reviews

December 19, 2019

Highly Recommended John was very helpful and easy to work with. The truck I wanted with the options needed was in stock and ready for immediate pickup. More

by Matt S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Steve Gianino, Nick Prebianca, Jeff Ream, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

December 19, 2019

quick and efficient Fast, convenient and helpful. My car was repaired and back on the road quickly which was appreciated. Handled through texting which enabled me to s More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

December 19, 2019

Good people willing to give the best of them I went to Lou Fusz Ford on Caprice Dr. to perform a preventive maintenance on my Ford Explorer. I like it there because they are professionals and gr More

by gboccardo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone else that I saw that day!! , Steve Gianino, Bryan Anderson, Corey Hughes, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

December 18, 2019

Fast and efficient I've gone here for a couple of years and their service is great. They're fast and efficient. Their employees here are always so kind and they make sur More

by avermilliondancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

December 18, 2019

Fast reliable service I came in to have my oil changed and a recall fixed and it took less time than they predicted. Good waiting area for my 2 year old and me. More

by emilyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

December 18, 2019

Very friendly service Dealing with this service department makes getting my maintenance easy. Super friendly staff, clear pricing, and no pressure. I highly recommend Lou F More

by mochamom.jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

December 18, 2019

Ford Truck Worked my truck in on a snow day and got me out quickly and back to work. Not sure why my app on my phone shows that I only have 37% oil life left. More

by david.evans2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are so honored to have you as a valued customer! Thank you for the great rating.

December 17, 2019

Bad sensor and battery Disappointed that at 57,000 miles a had to replace a sensor and a battery. Jerry worked with me on the cost but can’t believe with so few miles I had More

by rauber8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are so sorry for the problems. We appreciate you letting us know. Thank you for your business.

December 17, 2019

Service The service was great Joe was very helpful and honest. I was. Very happy with the service I received. I will always bring my Truck and Fusion thanks More

by DONLOGAGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

December 17, 2019

Service Lou Fuzz performed the required maintenance on my 2015 Ford Taurus in a timely manner. Service rep Rick Dana was very courteous and answered all my qu More

by BMOTTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

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