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Lou Fusz Ford

Chesterfield, MO

4.6
2,225 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,225 reviews

December 24, 2019

Ease of operation. Excellent workmanship and knowledge. All good. Great service, knowledgeable with excellent communication and workmanship. Saved me money on a tire deal going on I did not know about w More

by tknight430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

December 24, 2019

Oil Change and Missouri inspection I always deal with Rick Dana. He does A great job of working me in and keeping me informed of what's going on with my EXPLORER. I also talked with the More

by STRIEBELPALACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

December 23, 2019

great service ! Rick took good care of me both proffessionally and personally.... I will retun because of the great service... My car was taken care of also in a very More

by straussdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you

December 23, 2019

Very pmeased Bery friendly helpful staff. I waited in the customer lounge and was notified when my vehicle was ready, paid the bill and was on my way. More

by Halbachfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

December 23, 2019

Service appointment Jerry was great and got my car in quick and made the process easy! Jonas was great too! They both kept me updated. Would highly recommend both of them More

by jaclyncaragher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt, Jonas Broad
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

December 23, 2019

The guys are great to work with. Joe was great to work with as always. Really appreciate the professionalism. We bring all of our vehicles to Lou Fusz. Thanks for the great service. More

by tigerjaym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

December 20, 2019

Great service I felt that Jerry was honest and fair and took good care of my car. He even noticed something wrong that I hadn't seen and took care of it. I wont go More

by Judith.spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

December 20, 2019

Good guys and great service. Best Ford dealer in the St Louis area. Good guys great service. Honest folks doing a great job They assist people buying cars rather than selling ca More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Brian Noles, Steve Gianino, Jeff Ream, Rick Dana, Joe Jerome, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

December 20, 2019

Unhelpful Lou Fusz was NOT helpful...not only did no one return my call for a week but I found their team very abrasive. I went to pick-up my car and no one cou More

by STANLEY.GAFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Noles
Feb 24, 2020 -

Lou Fusz Ford responded

We are very sorry for your experience!

December 20, 2019

Brandon was awesome. Tuesday was a very busy day at Lou Fusz. It was a day after two days of snow fall. I was leaving for work and discovered I had a flat tire. Triple More

by Court reporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

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