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Lou Fusz Chevrolet
St. Peters, MO
236 Reviews
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Showing 236 reviews
July 29, 2020
2020 Chevy Colorado Andrew Page (salesman) and I were able to work out a deal over the phone/internet. We set up a time for delivery and since I had a 4HR drive from KC Andrew Page (salesman) and I were able to work out a deal over the phone/internet. We set up a time for delivery and since I had a 4HR drive from KC I wanted everything to be ready. Andrew definitely succeeded in meeting our expectations. We were there for a mere 30 minutes before starting our journey back to KC with the new Colorado Redline. The experience was awesome and I would recommend calling Andrew if you're looking for a straight-shooter! DB from KC More
by blairdl
Employees Worked With
Andrew Page, Internet Sales
July 24, 2020
8:00 appointment - car wasn't looked at until almost 4:00 Dropped car off the night before for an 8am appointment. I knew what the problem was - wrote it on the white key drop envelope. The door lock was st Dropped car off the night before for an 8am appointment. I knew what the problem was - wrote it on the white key drop envelope. The door lock was stuck in lock and needed a new actuator. At 3:45pm, we finally called because we had heard nothing regarding my car. Randy said there was nothing wrong with the door, the lock moved up and down when the button was pushed, per the repair tech. They neglected to try and open the door - which would not open. Finally got the car about 5:00, was told it would be $475 for an hour of their work but it would probably take longer than that, they just didn't know how long. I have no intention of going back to use their Service Department or their Sales Department, even though Dave Mayer, our Salesman, was one of the best I have ever had. Lou Fusz, your Service Department really needs help. More
by mjgrimm
Employees Worked With
Randy Westrich; Brian Shaffer
May 22, 2020
2018 Cruze wouldn’t start, AAA said it was the starter. Had it towed to Lou Fusz Monday. service advisor maybe Wed/Thur. On Fri, we haven’t heard anything and after multiple phone calls and messages left, Had it towed to Lou Fusz Monday. service advisor maybe Wed/Thur. On Fri, we haven’t heard anything and after multiple phone calls and messages left, we finally got thru and were advised the car hasn’t even been looked at. Poor Svc! Must wait past the weekend now. 8 days stuck without my car and not knowing when the car will be fixed. Not very encouraging for repeat business. At this point thIs dealer doesn’t seem to care about me as a customer. More
by RM13
Employees Worked With
Nick, Bethany Alexander
March 22, 2020
A GREAT EXPERIENCE!! Steve Linton my new car sales rep. Was extraordinary. Steve went above and beyond to get me in the vehicle I wanted. Brett Vaughn I cant say enough !! Brett made this deal better tha Was extraordinary. Steve went above and beyond to get me in the vehicle I wanted. Brett Vaughn I cant say enough !! Brett made this deal better than I could have imagined. Brett got me an interest rate that I thought was impossible. If I could give them both a 10 * I would. If your looking for a new vehicle ask for Steve Linton. You guys rock!! Thank you for making this a great car buying experience, and getting me in my new 2020 Chevy Blazer 2 LT. Lynette More
by lynette2656
Employees Worked With
Steve Linton. Brett Vaughn
January 04, 2020
Brandon did a excellent job finding the perfect car for me. He went out of his way to assist me. The dealership found a vehicle that suited my tastes and I left happy with the financial terms. Thanks again me. He went out of his way to assist me. The dealership found a vehicle that suited my tastes and I left happy with the financial terms. Thanks again for your expertise, professionalism and efficiency. Friendly service and helpful staff. More
by adrian.emoore
Employees Worked With
Brandon Johns, Ted Stranz, Michael Salazar
October 31, 2019
New car was not prepped when purchased Vehicle was not prepped properly when bought. The vehicle had a dealer installed pin stripe which I did not want. The salesperson said that it would b Vehicle was not prepped properly when bought. The vehicle had a dealer installed pin stripe which I did not want. The salesperson said that it would be removed at no additional cost. Upon taking delivery of the new 2019 Impala Premium, I saw that the pin stripe was removed and it appeared that the vehicle somewhat cleaned. Upon driving a short distance I noticed that the interior windshield was only attempted to be washed and none of the other windows were cleaned at all. Going through the Infotainment, I noticed that the tire pressure showed 34, 31, 30, 30 (needed to be set at 33 PSI). Upon arriving at home I noticed that the pinstripe glue/backing was still apparent and the vehicle had rub marks where the tech had tried to remove it. I found lower Front Air Dam pieces in the trunk that were never installed. There was still white shipping tape on various areas on the lower part of the vehicle. The windshield washer fluid container was never filled. The interior was dusty. I have purchased 15 new GM vehicles over the past 40 years and all have been prepped extremely well. When I drove out of the lot I just assumed that this vehicle was also prepped properly and I did not do a thorough inspection (my mistake). I did contact the salesperson the following day to address the issues. After numerous calls they did agree to compensate me for allowing me to correct these issues. It has been 10 days since then, but I still have not been compensated. A few days prior to dealing on the vehicle I had contacted the salesperson with a question in regards to the "Engine Control Start/Stop" feature, if it was on the 2019 Impala Premium V6. They indicated that it was. Upon my own research I was seeing that it is not on that vehicle (which I preferred not want on my vehicle). I had other questions while dealing on the vehicle and they did hot have immediate answers. It's apparent that the sales people have no knowledge of the vehicles being sold. More
by Fulton
Employees Worked With
Alexis Voss, Aneesa Majid
October 25, 2019
Service Department is Not So Good I purchased a Certified Pre-Owned GMC truck from Lou Fusz Chevrolet in St. Peters that I've been having far too many issues with. Although the issues I purchased a Certified Pre-Owned GMC truck from Lou Fusz Chevrolet in St. Peters that I've been having far too many issues with. Although the issues have been covered under warranty, I've been inconvenienced far too often for a newer truck. Those inconveniences are compounded by what appears to me to be either incompetence or lack of concern for customer satisfaction in their service department. I've had to return more than once for the same issue and most recently was treated with indifference to my frustration. Many times, calls aren't returned. I was stranded out of town with the truck recently so was forced to visit the service department of another dealership where they did whatever they could to make the best out of a bad situation. Sorry Joe in Sales...I had no problem with my purchase experience but I've had it with your dealerships service department and don't intend to give LF Chevy any future business. More
by 12220ADC
Employees Worked With
Bob Watkins, Joe Troia
October 07, 2019
This dealership is friendly but scammers.DO NOT TRUST This dealership is friendly but scammers. DO NOT TRUST ANYTHING THEY SAY AND DON'T SIGN ANYTHING WITHOUT SEEING EACH PAPER THAT YOUR SIGNING. And as This dealership is friendly but scammers. DO NOT TRUST ANYTHING THEY SAY AND DON'T SIGN ANYTHING WITHOUT SEEING EACH PAPER THAT YOUR SIGNING. And ask questions throughout your process and do not let them talk to you about anything else that does not involve you purchasing your car or truck They get no star rating from me ! More
by Mark
Employees Worked With
Mike Ingalls
September 04, 2019
Oil Change/Tire rotation Scheduled an oil change for 9:30 a week and a half ago. Got there and there were 9 cars before me. I took off work to get this done. I asked if al Scheduled an oil change for 9:30 a week and a half ago. Got there and there were 9 cars before me. I took off work to get this done. I asked if all the cars in front of me were appointments he said yes. I questioned the service rep as to why there were so many cars and that I had a 9:30 appointment, he told me that I could come back at 1. I told him that this was unacceptable. He just said sorry. I called to speak to the service manager and Stephanie still hasn't returned my call. Will no longer give them my business. More
by Jamie
Employees Worked With
not sure of the service reps name
May 11, 2019
Good Experience We recently purchased an inexpensive used car for our daughter and Ray Walker was a great salesman and very helpful. Same with Kevin in finance. Th We recently purchased an inexpensive used car for our daughter and Ray Walker was a great salesman and very helpful. Same with Kevin in finance. They made the deal work with little drama and we got a nice car. More
by DaveW
Employees Worked With
Kevin Robson, Ray Walker
