Lou Bachrodt Chevrolet Pompano Beach - Service Center

Body shope service The body shope service is horrible. It took very long time to fix my car. I will not use their service ever again! Stay away! It also takes tham a lon The body shope service is horrible. It took very long time to fix my car. I will not use their service ever again! Stay away! It also takes tham a long time to answer the phone More

Body work Was having minor damage repaired. It was not done well the first time. They re-did the work and it looks perfect now. Went beyond to make me happy. Was having minor damage repaired. It was not done well the first time. They re-did the work and it looks perfect now. Went beyond to make me happy. More

Great service! Norm was very kind, friendly and knowledgeable. He noticed right away that I need new tires and worked to find me the best deal. He also made sure I Norm was very kind, friendly and knowledgeable. He noticed right away that I need new tires and worked to find me the best deal. He also made sure I know what I am covered for under my service plan and fir how long. I just moved to S. Florida and he made changing dealerships seemless! More

Great seevice Great svc had apartment in and out quick arrived on time car taken went to customer lounge car ready 30 minutes Only routine service on my 2015 Mali Great svc had apartment in and out quick arrived on time car taken went to customer lounge car ready 30 minutes Only routine service on my 2015 Malibu More

Great Employee The dealer needs more employees like Dennis Halcom, who is totally committed to 100% customer satisfaction. His knowledge, professionalism, personalit The dealer needs more employees like Dennis Halcom, who is totally committed to 100% customer satisfaction. His knowledge, professionalism, personality, friendliness, thoroughness, and attention to detail, are what makes him truly outstanding ! More

I LOVE THIS PLACE Working with Jeremy Myers and your driver Stu is incredible. They treat me very special and when I am there, they treat every one special. I would r Working with Jeremy Myers and your driver Stu is incredible. They treat me very special and when I am there, they treat every one special. I would recommend Lou Bachrodt Pompano to everyone I know. My last car I bought from you and my next car I will buy from you thanks to Jeremy and Stu and the great service I get from them. Jeena Tomasheski More

Service was excellent It was prompt and very efficient. I loved the waiting area and the relaxing atmosphere. The store manager was available and gave me great insight ab It was prompt and very efficient. I loved the waiting area and the relaxing atmosphere. The store manager was available and gave me great insight about my car and the services they provided. More

Service on my 2016 Mazda CX5 Jeremy is a complete pleasure to deal with-courteous, pleasant, cooperative and totally professional. I look forward to dealing with Jeremy in the f Jeremy is a complete pleasure to deal with-courteous, pleasant, cooperative and totally professional. I look forward to dealing with Jeremy in the future with our two Mazdas. More

REPAIR DISASTER I suggest that if you are considering having your car repaired at this dealership that you read my story. I took my Chevrolet Cruze to Bachrodt to I suggest that if you are considering having your car repaired at this dealership that you read my story. I took my Chevrolet Cruze to Bachrodt to have 2 recalls performed on the car and one of them involved the repair of a sensor that controls braking at low speed. They indicated that the repairs had been made and sent me on my way. Soon after the repairs the brakes failed at low speed and the car hit a wall. Also, there was excessive oil leaking which required frequent additions of oil. I went to Bacharodt and while Jeremy was exceeding helpful, they essentially blew me away and said they saw nothing wrong, and basically I was perhaps "imagining" things. At this point, I then contacted General Motors for help, and they go back to me saying the Head of the Service Department said, "have him bring it in, but we will only give him a loaner for one day". At that point, since the car was beyond the lemon law statute, I contacted the Attorney General of Florida and the NTSB for help and sent a copy of my complaint to GM corporate headquarters. To make a very long story short, I was directed to another dealer by GM corporate, who found that 1) Bacharodt had shot a a wrong sized bolt through the timing cover causing massive amounts of oil to shoot out of the engine, and 2) when they replaced the brake sensor, they left it loose, which caused the failure of the brakes and the crash. General Motors agreed to fix the damage caused to the engine by Bacharodt, but also picked up the cost of the repairs for the damage caused by the faulty sensor causing the brakes to fail at low speed. The total charge were for these repairs was $5000 and it took 2 months to repair, for which GM had the dealer give me a loaner (so much for the "only 1 day for the loaner". In closing, there is no excuse for this inept repair situation, which endangered us, and caused massive disruption and aggravation. Their attitude was also appalling, and I was only glad that I was vindicated in the end. So, my recommendation is "think twice" before you bring your car for repair at this Chevrolet dealership - Buyer be aware!!!. More

Courteous Service Department BUT Our problem was with the GPS, part of the Info/Entertainment system. The symptoms started with the GPS loosing fix and taking us home to Detroit. T Our problem was with the GPS, part of the Info/Entertainment system. The symptoms started with the GPS loosing fix and taking us home to Detroit. Two tries to get a proper hardware replacement. The new unit had a software bug and two more tries to mostly fix the problem. The unit has locked up 2 times since the last service that required full power down to reboot the processor, but not bad enough to take it back in. More