Lou Bachrodt Chevrolet Mazda Pompano Beach

Liars liars!! Run! False advertising adds $5000 once you sit down. Rudest staff ever except GM Refused agreed price if not finance with them! Same This place is horrible! Worst customer care ever and t sit down. Rudest staff ever except GM Refused agreed price if not finance with them! Same This place is horrible! Worst customer care ever and they are 100% false advertising!! Added $4000 as soon as we sat down for reconditioning fee ???wth??on TOP of there $998 dealer doc fee in which they still added doc fee stamps in deal!! Would not listen to word out of our mouth! Everyone but GM was rude and very unapproachable! While we even there another gentleman got up yelling liars liars out the door!! Do not waste your time!! We even drove 3 hours in the rain to go bc they refused to answer a single question over the phone (should have been my red flag) and spent 4 hours there and drive 3 hours home in rain.., without the car!! No offer of even a water the whole time we are there!! Run from this place, don’t even waste a phone call!! More

We called at noon to confirm a car was at the location. We called at 230 again to confirm we were on our way. When we got to the location after driving from Tampa we asked to speak to Hector. He passed us We called at 230 again to confirm we were on our way. When we got to the location after driving from Tampa we asked to speak to Hector. He passed us along to someone else. She was so nice however she informed us that the car would not be available until the next day at 2pm. That’s not what we agreed on. When Hector came to speak to us there was no apology, he instead told us we were wrong and that’s not how it works there. Hector was extremely unprofessional and didn’t even try to sell us a different option. He also stood in front of our car talking to someone when we were trying to leave. More

We made an appointment to see a specific vehicle at the dealership. We drove over an hour to get there only to learn that the vehicle was offsite and that the only way we could see it was to negotiate the dealership. We drove over an hour to get there only to learn that the vehicle was offsite and that the only way we could see it was to negotiate the terms to purchase the vehicle. Then and only then would they make arrangements to let us see the vehicle. This is unbelievable! I will never waste my time with this dealership again! More

$4,999 Hidden Fee They get you in the door with low internet prices, then when it comes time to sign, they wanted to add a $4,999 "reconditioning fee" on top of the $1, They get you in the door with low internet prices, then when it comes time to sign, they wanted to add a $4,999 "reconditioning fee" on top of the $1,000 dealer fee. What a racket. Walked right out. More

I love my lease, the strong engine & the sexy lines on my 2019 Equinox REDLINE, yet just before I packed Up for a long drive- I couldn’t find the spare tire! I was almost panicked. I called Service and Sales 2019 Equinox REDLINE, yet just before I packed Up for a long drive- I couldn’t find the spare tire! I was almost panicked. I called Service and Sales THEN IMMEDIATELY A GENTLEMAN CALLED ME BACK AND WALKED ME THROUGH THE PROCESS! The spare tire & jack are located in a Sub Floor 2 levels under the trunk floor! THANK YOU! I know that if my lease hadn’t come with a spare- they were going to make it right immediately. Thank you Howard, Emil & Alex! More

Started good, went downhill quickly We bought a 2020 Silverado Duramax from the dealership. At first everything was good. Price was good, financing was good, sales manager seemed nice. We bought a 2020 Silverado Duramax from the dealership. At first everything was good. Price was good, financing was good, sales manager seemed nice. They said we would have the vehicle in a few days since it was still on the boat, but they wanted to pick up my trade immediately. (???) When they picked up my trade they brought paperwork for us to sign, that was mostly blank. Odometer statement and title work etc. all blank and expected our signatures. Grudgingly we filled in where we thought we could to legally protect ourselves including the 6 year 100k warrenty that was one of the only things filled in at 60k!!! We changed it to the agreed upon 100k and initialed it. They have not provided us with a corrected contract. BTW; Sales manager complained (whined more like it) about the condition of the trade. There were two small scratches down the side he later called "more like side swiped". We sent pictures of it before we started the deal and his person that picked it up had every opportunity to inspect it. Do your job! We were told the paperwork would arrive with the vehicle. It took more than a few days to get the truck, over a week. Not a huge deal, we are reasonable people, but when it did arrive no copies of our paperwork. Over the next month we called, emailed and texted to try to get our paperwork. We have two promises from the sales manager to mail it but nothing. So we had been waiting on the paperwork to do the Chevy Customer Satisfaction Survey, but since it never arrived we took the survey. We mentioned the long wait for the vehicle, lightly, and the seriousness of not providing paperwork. We were in fact very dissatisfied because of the paperwork. The next day the sales manager calls and chews out my wife for giving a bad review and hangs up on her. I called the General Manager Howard and left numerous messages for him over two weeks wanting to allow him to address the paperwork issue and his employees conduct. To be fair, I believe I had one voicemail from him from my first call, that I immediately returned, but never heard from him again. So we had no choice but to send a demand letter for our paperwork. Almost two months after buying the car we got our paperwork. Turns out they sold us a prepaid service contact that can only be redeemed at their dealership 3 hours and 28 minutes away!!! We lost our ability to cancel the Gap or Warranty as it was greater than 30 days and multiple other surprises once they filled in the paperwork. SUMMATION: Decent deal. Failed on delivering the vehicle in time. Provided BLANK paperwork for us to sign!!! Refused to provide completed paperwork for almost 2 months. Added items we did not agree to. Sales manager called and chewed out my wife and hung up on her when we wrote an honest review. General manager refused to discuss this with us and we are forced to to pay an attorney to get our concerns addressed. Now that we have the paperwork, we are heading back to the attorney. No wonder they wouldn't send it... More

In the past 40 years, I have really gone back to the same dealership that I purchased my car from- in order to get service. Lou Bachrodt Dealership gave me a free visit- so of course I went back. IM SO G dealership that I purchased my car from- in order to get service. Lou Bachrodt Dealership gave me a free visit- so of course I went back. IM SO GLAD I DID! Alex in Service treated me like I was royalty. They changed my oil, rotated tires, even ran the car through the wash. They fixed a minor item that was driving me crazy. With Alex’s kind spirit- I wanted to maximize this visit! So then Alex -so kindly- Took a few minutes to show me how to work many of the dashboard electronics that I was unaware of! I’m so grateful. Also- it seems that Thursday’s are a very good day to go! More

GO ELSEWHERE ! if you do Don't believe their listed prices Their prices listed online are a scam to bring you in to suck you blood. They will add some hidden fees that could reach 5K on top of the tax GO ELS Their prices listed online are a scam to bring you in to suck you blood. They will add some hidden fees that could reach 5K on top of the tax GO ELSEWHERE ! More

We no longer have the vehicle in the ad but I'll sell you the same vehicle, year and model for more money.The game these dealership have is really a waste of the consumer time. Someone else may have better l the same vehicle, year and model for more money.The game these dealership have is really a waste of the consumer time. Someone else may have better luck than me but it was a WAIST of time for me. More

Advertised Price Not honored Went to purchase a Mini Countryman advertised at $15963 with a dealer fee. I called prior to driving to Pompano and spoke with Ryan on the phone. Af Went to purchase a Mini Countryman advertised at $15963 with a dealer fee. I called prior to driving to Pompano and spoke with Ryan on the phone. After driving the we decided to proceed with the purchase. They wrote it up adding an additional $2200 fee. We said we would not pay it, so Ira said he had to talk to his finance manager Alex.He came out to tell us we HAD to purchase an extended warranty and GAP insurance which added up to $2200, we again refused. The car had a 3 yr remaining warranty, and we did not need GAP insurance. They told us we had to not only finance with them, but they would add $3000 to the price if we did NOT have a trade in. Obviously they had no intention of selling the car for the advertised price. I will be contacting the BBB, this dealership is the lowest of the low! I also called Ryan to complain, and though he said he would call me right back...I have heard nothing. Kathy and John E More