Lou Bachrodt Chevrolet Mazda Pompano Beach

I am 56 years old and purchased many cars in my life and it was The Worst car buying experience ever! Should've read the reviews on Google. Every negative one is correct. Starting from false advertising. I it was The Worst car buying experience ever! Should've read the reviews on Google. Every negative one is correct. Starting from false advertising. I found 4 trucks advertised on Auto Trader at price I liked. Since calling dealers to check availability is useless(everything is available until you get to the dealer, and than -”Its just been sold”) we decided to go. Mind you–its little over 3 hours drive but selection and price were too good to miss. Of course when we got to the dealer out of four we were told that one is sold and two others in shop Truck looked good, listed price was good but dealership refused to honor it because according to Alex, the sales manager – I did not qualify for discounts. Nothing of “subject to qualifications” mentioned on Auto Trader. Even though in their initial written offer they started with correct advertised price, but they added rebate (how can rebate be added???) and multiple options and fees. This model has no options listed. Basically they inflated the advertised price by about 10k. Alex kept pointing to something on website but was completely ignoring the “Price is valid when it originates from an internet advertising” statement. At the end I was offered price that was still about $3,000.00 higher than advertised with tax and fees. (By the way the whole concept OTD price seemed to be foreign to Alex. According to him – nobody does business like that). At this point we were too tired and it was getting late and spending more time and energy with another dealer did not sound appealing. We were planning to finance the truck but as far as special 3.9% financing we were explained that it is either discounts or special financing. Again, nothing of the sort in Auto Trader advertising. Special 3.9% APR from GM Financial listed right in the middle of the screen. I was not allowed to do my own financing either (I do have score of over 820) and if I’d do that price would go back up. Of course no disclosures of that sort are anywhere to be found either. Than F&I manager Dave stated that truck is commercial so interest will be much higher (blatant lie since commercial starts from 4500), and he was able to negotiate the great rate (at 7.30pm on Saturday when banks long closed) of 7.53%. At the absolute minimum he added 1.5% to rate I was qualified if not 2%. As my wife mentioned that this rate is ridiculously high and will be refinanced immediately Dave said that there is a prepayment penalty and truck can not be refinanced for 6 months. In fact there is a penalty if paid off in 6 months but only $75 and its listed in details of sales contract. Dave was also extremely and uncomfortably pushy trying to sell Gap, extended warranty and whatever else by playing old sales person technique of “Its only ___ $ per month. After we finally got out of his office we were given only one set of keys (3 weeks later we still have no second set) and I ended up moving plate myself since sales personal had no idea what they were doing. The only follow up was to get an insurance company information. Reminders about second set of keys were answered with “I’ll check with manager” and that was an end of it. To add to an insult the two trucks that were mysterious unavailable still listed on both Auto Trader and dealer at even lower prices. Bottom line – I was ripped off, they pushed the sale all the way to closing time of dealership so they will not need to deal with anything, they filled the truck last minute (not even full), truck was in Transport mode, and I had to move license plate from trade in to new truck myself, almost month later still no second set of keys, and nobody even trying to make an effort to do anything. We ended up spending over 4.5 hours, old sales technique to wear you out even though I choose the truck in 15 minutes including the test drive. As I said – Worst care buying experience ever!!! By the way - its my 4th Chevy. For the record - I bought More

Carlos was amazing as always. He truly cares for his customers and that’s why I will always come back He truly cares for his customers and that’s why I will always come back More

Quick and exceptio al service. Recommend this Service center to whomever needs consistantly reliable service on their vehicle Recommend this Service center to whomever needs consistantly reliable service on their vehicle More

poor service and customer relations, and disregard for customer needs and requirements. avoidance of direct and accurate answers re car status. customer needs and requirements. avoidance of direct and accurate answers re car status. More

Gave them two changes for service. First time wanted me to leave the new car there for 5 days minimum with no loaner. Second time was a simple oil change and appointment meant nothing. First time wanted me to leave the new car there for 5 days minimum with no loaner. Second time was a simple oil change and appointment meant nothing. In addition I felt a bit of dishonestly as they saw me looking at my car sitting in the same spot for over an hour past appointment time and ran out to move it out of sight. More

I dropped my vehicle off to get a broken window serviced. When I arrived to pick it up, I noticed that the side of my seat had been broken off. I initially thought the service staff might have disassembled t When I arrived to pick it up, I noticed that the side of my seat had been broken off. I initially thought the service staff might have disassembled the side of my seat, but when I showed the damage to the first person I encountered, they pointed out that it was broken and didn't believe me when I said it was damaged while under their care. The service technician insisted that they were not responsible for the damage and proceeded to point out other minor cosmetic flaws on my car, implying they contributed to the seat being broken. His body language and attitude were indignant, insinuating that I was lying. I remained polite and said, "Sir, with all due respect, this is not the condition my seat was in when I dropped the vehicle off." The manager got involved and said he would fix it. The service staff asked me to wait in the waiting room. When they came to get me, I thanked them for making it right and fixing the damage. However, when I got home and got out of my vehicle, the side of the seat broke off again. They had crudely fashioned it to appear fixed, but it was still permanently damaged. I don't know who broke the side of my seat—it could have been the person who picked it up or the technician who worked on the window—but I do know they broke it, tried to shirk responsibility, faked fixing it, and had an accusatory nature. My car is ten years old and not perfect, but it's well-maintained, and I love it. My seat had no damage the day I dropped it off, and now it's broken. I do not appreciate this. I understand that mistakes happen and that someone accidentally broke my seat. That's fine—things happen. How they handled it is not okay. If you were in my position and picked up your car only to find the side of your seat had been broken off, what would you say? Now, I just have a broken seat and no recourse. More

Purchased honda from them and was promised oil for 2 years, made an appointment and it turns out they don't have the parts. Waste of time and money to get a run around years, made an appointment and it turns out they don't have the parts. Waste of time and money to get a run around More

They said 3-4 weeks to fix a car (leased and under warranty). No loaner car bc no diagnosis. How long it will take to diagnose? 3-4 weeks. How long it will take to repair? 3-4 weeks. Repair and diagno warranty). No loaner car bc no diagnosis. How long it will take to diagnose? 3-4 weeks. How long it will take to repair? 3-4 weeks. Repair and diagnostics 3-4 weeks. So you get the loaner when the car is ready be to picked up! And that’s not including the 1 week that the car is being dropped off to them. More

Very professional staff, they took care of me and my vehicle in a timely matter. Very pleased with the staff vehicle in a timely matter. Very pleased with the staff More

Mario and Carlos were fantastic. Time is key for me and they got me in and out as promised. Time is key for me and they got me in and out as promised. More