Lou Bachrodt Auto Mall - Service Center

I have always had good service for my car. Your advertisement stated you take compeditors coupons for oil changes. I brought in one I had just received in the mail for $34.95. He said we can't Your advertisement stated you take compeditors coupons for oil changes. I brought in one I had just received in the mail for $34.95. He said we can't do that and was going to throw it away. I said I would take it. He also said I needed a flush which maybe I did and he said he gave me a deal on oil change which at the time I thought it was the best price for 1 oil change. So I was charged for 3 oil changes and the flush and finally left 2 hours and 20 min. later. On that day I was disstracted making funeral plans for my father otherwise would have questioned the charges. So do you not honor coupons or was it a not honored because it was a good price? More

I want to give a HUGE SHOUTOUT to Nathaniel Groebner! !!!!! This young man went to extreme lengths to help my boyfriend and I leave with our cars that day! Not only was Nathan so incredible sweet, but h !!!!! This young man went to extreme lengths to help my boyfriend and I leave with our cars that day! Not only was Nathan so incredible sweet, but he was so knowledgeable and excellent at communicating. My boyfriend and I left with new cars that day and said we would 100% go back here again for cars! I also wanted to say that Shane, who I believe was his manager, was also behind the scenes working the magic for us and also deserves a shoutout! Thank you for making the process so much less stressful than it had to be! We will never forget it! They stayed after closing time just to get the job done too! Probably the best experience I’ve had in customer service over all!!! More

Trying to get info on my vehicle that they have had for 3 full days and a weekend. Dont call, you'll just get the run around full days and a weekend. Dont call, you'll just get the run around More

I came to ask a question about an oil level check light, and Lionel came out, answered my questions, checked the computer and gave me additional answers and information. And he is now in the BMW building, and Lionel came out, answered my questions, checked the computer and gave me additional answers and information. And he is now in the BMW building, not the VW. Very nice response. More

Never again. Received a notice that the parts were available for a recall and to contact service. Left a message no response. Stopped by the location, lady said they would order the parts and contac available for a recall and to contact service. Left a message no response. Stopped by the location, lady said they would order the parts and contact me. Month later I had to contact the dealer again (parts were available - why didn't you call me?) so we set up an appointment. Dropped the car off the night before, and get a call - we don't have the parts. Explained to the person that they needed to find the parts because I had to rearrange my schedule to accommodate the appointment. Received a call back, oh we have the parts. Next day, get a text "car is ready". Pick up car at 5:30, learn they couldn't get the car into alignment on the rear end (which is where they installed the recall part). Just had new tires and alignment the previous month, no issues. Couldn't get it into alignment because the "the springs were broken". If that is the case, then why didn't you call me and tell me there was an issue while the rear suspension was taken apart? Asked to speak with the GM because this is nonsense. Not there will call. Told me they would install springs and eat the labor. Pull out of the dealership and notice my tires are overinflated by 8psi. Drove back, explained the over inflation. Was told that it wasn't the service staff, must be the weather conditions (apparently tires now increase in pressure when it is cold outside). It was in the upper 40's. Noticed it was listed on the alignment receipt that the pressure was normal before they started and they increased it by 8psi during the alignment. Service manager had no idea where the shocks were (inside the springs - ahh no), not idea that you need to set the pressure to Manufacturer Specs on all tires to get an accurate reading, no idea what the part was that was replaced (they replaced the tie rod. Ah...no they didn't). Had the springs inspected by mechanic - not broken. No call from the General Manager. The prices they quoted for JUST the springs and mounts was 3x the cost of any retail establishment. More

Frank Torres setup the appointment for our 2021 GMC SIERRA to get the tonneau cover, grille and paint and interior package installed. Everyone in the service department were courteous and professional SIERRA to get the tonneau cover, grille and paint and interior package installed. Everyone in the service department were courteous and professional and got our truck done very quickly. The grille puts the looks of the truck over the top. More

Went in to get my bmw looked at, Todd was right there to help me and answered all my questions. He helped me get an appointment scheduled to get the tires looked at, definitely great service help me and answered all my questions. He helped me get an appointment scheduled to get the tires looked at, definitely great service More

They forgot to tighten the lug nuts on one tire after having them rotated, and it almost fell off on a drive to Madison. One of the lug nuts did fall off, or wasn’t put back on in the first place. having them rotated, and it almost fell off on a drive to Madison. One of the lug nuts did fall off, or wasn’t put back on in the first place. More

Courtney went out of her way to make sure I was taken care of for the recalls on my 2016 Chevy 4500 thanks! Loralee Coggins care of for the recalls on my 2016 Chevy 4500 thanks! Loralee Coggins More