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Lou Bachrodt Auto Mall
Rockford, IL
2,172 Reviews
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Showing 2,172 reviews
November 16, 2005
I had to bring my Chevy Venture in to their service area 9 times in an 8 month period to have the same/related problem fixed. Twice they misplaced my vehicle on the lot. They lost reservations to have the v 9 times in an 8 month period to have the same/related problem fixed. Twice they misplaced my vehicle on the lot. They lost reservations to have the vehicle worked. When I brought my concerns to the service advisor he didn't seem to care about me or my issues. It wasn't until the GM was involved that my vehicle was finally fixed. Lou Bachrodt Automall's service department sucks. I had to take my 2005 Chevy Silverado in there yesterday to have warranty work done. I now have to take it back today as they messed up the door while fixing the other issue. More
by Contagion
Employees Worked With
Gus Santa Ollala
August 30, 2004
This is a small BMW dealer in north central Illinois. The BMW showroom was recently expanded and well done. Their Client Advisors are extremely knowledgeable. The current BMW service manager, Doug Dye The BMW showroom was recently expanded and well done. Their Client Advisors are extremely knowledgeable. The current BMW service manager, Doug Dyer, is the best they've had in several years. When I bring my BMW in for service, it's done right the first time and there's always a clear explanation about work done. More
by xangman
Employees Worked With
Richard Dummer, Doug Dyer
