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Lou Bachrodt Auto Mall
Rockford, IL
2,169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,169 reviews
July 14, 2011
After dealing with my old VW dealer and Service Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also not Consultant T.C. near Hollywood, I was less than thrilled when my Passat started making a lumpy noise on the passenger side front wheel and I also noticed a leak. Moving recently into the Rockford Area, I opted for Lou Bachrodt and I can definitely say working with Matt Pease was a much more pleasurable experience. Not only did he throughly answer all of my questions but took me back to the service area to show me what was required. I was surprised at how fast it was in and out of there for just a faulty plastic hose and strut. He did everything possible to present a relaxed and no pressure sales technique. Lou Bachrodt is indeed fortunate to have a person of his caliber as an employee. Thanks Again! Walter Harrison Rockton, IL More
by wharrison79
Employees Worked With
Matt Pease
June 19, 2011
Courtney was great in explaining the new service for oil changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. More
by geneyocum
Employees Worked With
Coutrtney-service adviser
June 09, 2011
We only buy our vehicles from Lou Bachrodt because of our salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have any kind of problem he is there to help with getting it fixed. Then when we take it to the service dept Courtney Karau is always very helpful and prompt with getting the vehicle's issue taken care of and she calls you as soon as it is fixed. You couldnt ask for more. More
by ggstins
Employees Worked With
Joseph Luy and Courtney Karau, Joe Luy
June 04, 2011
Just drove in -- hadn't purchased car there -- airbag light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new car More
by rdmelton
Employees Worked With
Courtney Karau, Fred -- Service dept.
May 06, 2011
Customer service was EXCELLENT. Eric and George went above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department met every request as well and got us in immediately to take care of concerns. More
by adenbrown
Employees Worked With
Eric Welsh
April 14, 2011
Excellent customer service!! It has been a few months since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney was very helpful and I would highly recommend the service department at Lou Bachrodt. More
by jmcc
Employees Worked With
Courtney Karau
April 04, 2011
They were able to get my car in right away to evaluate the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The ser the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The service was quick and friendly the whole time. My radio now works great and there was no cost since it was still under warranty. More
by deiracing
Employees Worked With
Courtney Karau
March 08, 2011
My car was taken there for warranty work on a damaged trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by warranty and they performed all of this as good will work. My trunk has chipped pain where it meets the bumper, it will rust. Terrible costumer service, Bill is the service manager, he has yet to get involved and try to rectify the problem. Tom is a rep there and he is actually willing to try to work with you, and gets stuck in the middle of the bad situation. Poor service and do not stand behind their word, product or workmanship. The problem stems from the bumper and trunk being misaligned, so the trunk rubs on the bumper leaving marks on both. There was a large groove on my bumper and the paint was gone on the trunk where the rubbing was happening and the metal also damaged. I bring my car in and they agree to perform the warranty work. They state that they adjusted my trunk and did nothing about the damage that had been caused. Attempt 2 they put touch up pain on my trunk that does not match the color of my vehicle. within 1 week all of the touch up pain is worn off because the issue had not been fixed. Attempt 3 they did fix the marks on the bumper they ground down one side of my trunk so it is no longer symetrical, and did use matching paint. During this last repair they gave me a rental care for the 8 days they were working on my car, as is costumary for warranty work. When there were percieved issues with the work, I was told that this was not warranty work, and they are no longer willing to work on my vehicle. Now 2 weeks after my repair, I am forced to deal with GM corporate costumer service, the same area on both my bumper and trunk are wearing again. The paint on my trunk is wearing and leaving exposed metal again, all after the allignment is "fixed" and they even took the next step and ground down my trunk with out my consent, and the trunk and bumper are still wearing and some how it is not warranty work because there is something I am doing that is causing this damage. My car is 2 year old and was purchased brand new. What is the point of paying extra money for a new vehicle if the warranty is no good? More
by brian49512
Employees Worked With
Tom
February 24, 2011
My vehicle would not shift out of park and when I called Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Lou Bachrodt at CherryVale I will keep going back there. Courtney worked with us and because of this we are very satisfied customers. KUDOS to COURTNEY. Thanks Again!!!!! More
by mdiverdi
Employees Worked With
Courtney Karau, Courtney Karau
February 07, 2011
Courtney was very efficient and kind. She does a great job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assis job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assisted me and she was very helpful and kind so that is why I went back with my other car to get the oil changed. She also is checking with me to see if my extended warrenty will repair a small tear in the drivers seat of my vehicle. I consider this going beyond the normal call of duty. More
by saturndriver
Employees Worked With
Courtney Karau, Courtney Karau
