Lou Bachrodt Auto Mall

Best experience ever This was by far the best car buying experience I have ever had. The team was wonderful to work with, I received a great offer for my trade in; the ent This was by far the best car buying experience I have ever had. The team was wonderful to work with, I received a great offer for my trade in; the entire process I received the best care and attention and respect. I look forward to future purchases here with Joshua and his team. More

My car buying experience.. I went to go buy a car because I really needed one to go to work I was really scared because I knew my credit was not great. The people at Lou Bachro I went to go buy a car because I really needed one to go to work I was really scared because I knew my credit was not great. The people at Lou Bachrodt were very good to me and Mr Henry made my experience a good one. I will recommend them to all my family and friends. More

Excellent This car buying experience was much quicker than my last auto purchase. My sales representative was very warm and friendly. It was nice for him to r This car buying experience was much quicker than my last auto purchase. My sales representative was very warm and friendly. It was nice for him to review all the interior controls with me before I left the lot. He was informative and helped me pick the right car that suits my lifestyle. jackieo More

I couldn't wait to write a review because the entire experience was phenomenal! Mecie was the first person we had contact with over the phone and she was so pleasant. Then we met her in person and she w experience was phenomenal! Mecie was the first person we had contact with over the phone and she was so pleasant. Then we met her in person and she was just great. She was so sweet and genuinely excited for us on our new journey of purchasing a vehicle. It was great just to talk with her even for the few brief minutes we spoke. Fil was our "salesman." I say that with quotations because I never once felt like that's what he was. I had expected to go in and be pressured into purchasing something way out of my price range and something I didn't really want. What I actually got was completely different. I did not feel pressured at all and felt as though I actually had options. Plus, I walked out with the exact vehicle I had my heart set on! I gave Lou Bachrodt a 5 on everything because the people there made my experience so wonderful. Thank you so very much for the customer service from all involved, but especially to Mecie and of course Fil. I know where I will be coming to get my next vehicle. I hope you guys actually get to see this and continue to keep making customers like me feel so welcome! Katherine-Poplar Grove :) More

Pressure tactics, unreasonable sticker price and did not honor loyal customer rebate certificate. This business has left both of my parents unsatisfied customers with an expensive purchase they don't love honor loyal customer rebate certificate. This business has left both of my parents unsatisfied customers with an expensive purchase they don't love or really care for and simply weren't ready to make. No one's car viewing/purchasing experience should EVER be this stressful! 1. Pressure tactics: Due to my father's extensive surgery and long commute for treatment, my parents were thinking of leasing or maybe purchasing a car. I asked my parents to research cars so they decided to JUST LOOK. My mom had tons of leasing questions and asked her to ask the sales team. The parents told me that they didn't plan on buying a car that day, but came home with one. They said it works, nothing special about it and my mom felt and still feels strongly (about a month later) that the sales person pressured my dad to buy it. 2 Unreasonable sticker price: $21K 2012 JETTA with maybe 56 miles on it. First, my mother asked to LOOK at the most inexpensive models on the lot. She was thoroughly disappointed that she did not have any color/option choices as it was the only one on the lot. Second, they "discounted" it $3K ($18K end price) which is still an unfair depreciation value - $4K would have been standard (http://www.kbb.com). No negotiation price is what my parents explained to me. I'm really unclear as to the "DEAL" my parents got when the 2013 models are the same price! 3. Did Not Honor Loyal Customer Rebate Certificate: My parents have been driving Volkswagen cars for 30 years. They received a $750 Loyal Customer Rebate Certificate in the mail from Volkswagen (not this dealership). They mentioned the VW rebate to the VW dealership and would not honor the certificate. What's unsettling is that my mother has called several times to ask about why and nothing has been done. I'm posting this so other consumers can be informed as to how this business operates. My mother has complained several times but no one has offered any solutions to resolve her dissatisfaction. More

This was by far the best car buying experience I've ever had. Eric Welsh (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. Eric ever had. Eric Welsh (salesman)was one of the most helpful & considerate people I've ever met. Everyone that I dealt with was friendly helpful. Eric went above and beyond to make sure I got a car even though my credit was not the best. I felt he actually cared about what I though and not just trying to sell me a car. I will definitely recommend the dealership as well as Eric to anyone looking for a new vehicle. More

I had been looking for a used late model BMW stopped at LouBachrodt found a vehicle online 2009 328I this car is certified under 50K miles and in excellant condition the price the service was all top notc LouBachrodt found a vehicle online 2009 328I this car is certified under 50K miles and in excellant condition the price the service was all top notch! Most of the financing end of it was done through emails Richard secured a great rate with BMW Financial took care of everything once i decided on the vehicle in an hour, I picked up my vehicle that evening! They even drove my vehicle I drove in with home! Excellant first class service through the entire process!! I used to go out of town Chicago area for deals on vehicles, this was by far one of the Best experiences I have had making a vehicle purchase or any purchase! Thanks guys! T Hamilton More

I went to look at a 2500HD they had on their website for 15000 less than what the sticker so i figured id check it out. There is stood in the parking lot waiting for somebody to possibly help me and no resp 15000 less than what the sticker so i figured id check it out. There is stood in the parking lot waiting for somebody to possibly help me and no response after 10 minutes or so. So i figured id go inside and this nice gentlemen named Lou opened the door for me and was really nice. I said i was interested about the 2500Hd duramax they had for sale and he didnt have a clue what the xxxx i was talking about. So he says ill help ya anyway. After that if figured id drink their coffee and get something out of the experience since it was a bombshell after that. Hate to say this is my local chevy dealership to take my Trailblazer SS for a service center. No thanks probably wont step foot there again! More