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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,169 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,169 reviews

June 26, 2014

Wonderful Experience I went into Lou Bachrodt knowing what I wanted in a car and the price. Dale Kluck helped me buy my new Cruze. I was very nervous to walk into a dealer More

by sjupin80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thanks for this 5-star review! I'm pleased to hear that Dale was able to provide you with excellent customer service during your new vehicle purchase. We appreciate your business and hope you're enjoying your new Chevy Cruze! Best Regards, George Schaffner | General Manager | george@bachrodt.com

June 26, 2014

Best sales people My husband and I went into dealership to just test drive four vehicles. We were greeted by Clinton. Very nice man. We then ran into Tom Wessels whom More

by rustycar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Buick Verano! I am sure you are continuing to enjoy it. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leave our dealership behind the wheel of their dream car. I am happy that Clinton provided you with pressure-free, efficient, and well-informed customer service. Enjoy! Sincerely, George Schaffner | General Manager | george@bachrodt.com

June 24, 2014

Well Done Andy Andy, thank you again for taking the best care of us, from the greeting to the finale steps. You answered all our question we had about the purchase More

by 6918redansa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thanks for this great review! Andy truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous! Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for special deals. Happy driving! Regards, George Schaffner | General Manager | george@bachrodt.com

June 22, 2014

Willie Dockett was a true gentleman and easy to deal with. If I were a car dealer I would like all of my sales reps to treat people as Mr Dockett treated me and my More

by palmerdl427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to let us know how we're doing. It is a point of pride that we do everything we can to support our customers during their time at our dealership. We're happy to hear that you and your wife were so pleased with the service you received from Willie. Thank you for doing your business with us! Regards, George Schaffner | General Manager | george@bachrodt.com

June 19, 2014

Great Experience The whole experience of choosing a vehicle, test driving(twice) and explanation of options went very well. A special thanks to Prosper Rubino and Chri More

by Hawkind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian in Finance, Prosper Rubino
June 16, 2014

Rude! I spoke with Nick only over the phone and he was so very rude! He brushed me off of the phone when I called, and was so disinterested in my issue that More

by Onetothree
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
or, Nick Provi. , Nick Provenzano
June 14, 2014

Great Salesman I visited Lou Bachrodt yesterday. Wayne Culp immediately made me feel at ease. He was knowledgeable and helpful. He went above and beyond making me fe More

by BeckyColson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 11, 2014

Excellent This was my 2nd car purchase here. I will come back again!! Easiest car buying experience i have ever had!! Very fair, easy to work with. HIGHLY RECOM More

by Mikemissythomgpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 09, 2014

Mrs. Lindsay Wilson We had a great experience with jr. He made sure I got what I needed and wanted and stayed in my price range. Thank you!! More

by lindsaywilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lindsay wilson, JR Henry
June 07, 2014

Mike fisher I wasn't expecting to upgrade to a newer car because I still owed on mine. But when Mike told me I can get a 2014 Malibu I was so happy. It is the rig More

by Esteward27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike fisher, Mike Fisher
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