Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Bachrodt Auto Mall
Rockford, IL
2,169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,169 reviews
June 26, 2014
Wonderful Experience I went into Lou Bachrodt knowing what I wanted in a car and the price. Dale Kluck helped me buy my new Cruze. I was very nervous to walk into a dealer I went into Lou Bachrodt knowing what I wanted in a car and the price. Dale Kluck helped me buy my new Cruze. I was very nervous to walk into a dealership because I have less than par credit. Dale made me feel at ease. Everyone at Lou Bachrodt went above and beyond to help us drive a way in my dream car. Thank you for all that you do!!!! More
by sjupin80
June 26, 2014
Best sales people My husband and I went into dealership to just test drive four vehicles. We were greeted by Clinton. Very nice man. We then ran into Tom Wessels whom My husband and I went into dealership to just test drive four vehicles. We were greeted by Clinton. Very nice man. We then ran into Tom Wessels whom I used to work for. He said Clinton would be great to help us and he was. Clinton did everything, we asked of him, and more . He went over each and every car and showed what options it had and what it could do for us. We finally realized that we may be looking at too much vehicle for payments, when he suggested a Buick Verano. It had the color and all the equipment we wanted and he worked to get us where we needed to be on payments. Great car and we are so happy. Clinton is a wonderful sales person, but an even better man. Thank you Clinton Phalin and Lou Bachrohdt! More
by rustycar1
Employees Worked With
Pat Morrison
June 24, 2014
Well Done Andy Andy, thank you again for taking the best care of us, from the greeting to the finale steps. You answered all our question we had about the purchase Andy, thank you again for taking the best care of us, from the greeting to the finale steps. You answered all our question we had about the purchase of our vehicle. You take the extra time to listen to our concerns so we know we are in good hands well done. More
by 6918redansa
June 22, 2014
Willie Dockett was a true gentleman and easy to deal with. If I were a car dealer I would like all of my sales reps to treat people as Mr Dockett treated me and my was a true gentleman and easy to deal with. If I were a car dealer I would like all of my sales reps to treat people as Mr Dockett treated me and my wife. Willie Dockett has renewed my faith in doing car business in my home town. Willie is great More
by palmerdl427
June 19, 2014
Great Experience The whole experience of choosing a vehicle, test driving(twice) and explanation of options went very well. A special thanks to Prosper Rubino and Chri The whole experience of choosing a vehicle, test driving(twice) and explanation of options went very well. A special thanks to Prosper Rubino and Christian in Finance. More
by Hawkind
Employees Worked With
Christian in Finance, Prosper Rubino
June 16, 2014
Rude! I spoke with Nick only over the phone and he was so very rude! He brushed me off of the phone when I called, and was so disinterested in my issue that I spoke with Nick only over the phone and he was so very rude! He brushed me off of the phone when I called, and was so disinterested in my issue that he took another call while on the phone with me and hung up rudely. I would not send my worst enemy to deal with this person and his condesending attitude. More
by Onetothree
Employees Worked With
or, Nick Provi. , Nick Provenzano
June 14, 2014
Great Salesman I visited Lou Bachrodt yesterday. Wayne Culp immediately made me feel at ease. He was knowledgeable and helpful. He went above and beyond making me fe I visited Lou Bachrodt yesterday. Wayne Culp immediately made me feel at ease. He was knowledgeable and helpful. He went above and beyond making me feel welcome and comfortable. Ended up buying a 2014 cruze even though I had appointments at another dealer to view other cars later that day. Would definitely come back to Wayne for our next vehicle purchase! More
by BeckyColson
June 11, 2014
Excellent This was my 2nd car purchase here. I will come back again!! Easiest car buying experience i have ever had!! Very fair, easy to work with. HIGHLY RECOM This was my 2nd car purchase here. I will come back again!! Easiest car buying experience i have ever had!! Very fair, easy to work with. HIGHLY RECOMMEND!! More
by Mikemissythomgpson
June 09, 2014
Mrs. Lindsay Wilson We had a great experience with jr. He made sure I got what I needed and wanted and stayed in my price range. Thank you!! We had a great experience with jr. He made sure I got what I needed and wanted and stayed in my price range. Thank you!! More
by lindsaywilson
Employees Worked With
lindsay wilson, JR Henry
June 07, 2014
Mike fisher I wasn't expecting to upgrade to a newer car because I still owed on mine. But when Mike told me I can get a 2014 Malibu I was so happy. It is the rig I wasn't expecting to upgrade to a newer car because I still owed on mine. But when Mike told me I can get a 2014 Malibu I was so happy. It is the right color. Thank u so much. U guys always take care of me.Mike was super nice to me and patient.He is the best salesman ever!!!! I love my car!!!!! More
by Esteward27
Employees Worked With
Mike fisher, Mike Fisher
