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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,169 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,169 reviews

September 06, 2014

Great overall experience! I enjoyed my experience at Lou Bachrodt! Especially since this was my first vehicle purchase, Al really helped get me the vehicle I am and will contin More

by Shay babe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Sep 08, 2014 -

Lou Bachrodt Auto Mall responded

Hello Shay and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Al was there to help you with your purchase! Thank you again and congratulations on your new car. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, George Schaffner | General Manager | george@bachrodt.com

September 04, 2014

Wonderful and easy experience Jeremy Weathers was very efficient and knowledgable. I came In to the dealership with no time frame and in return received no pressure and a great dea More

by Vegarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 04, 2014 -

Lou Bachrodt Auto Mall responded

Thanks for your awesome review! It is magnificent to know that Jeremy was able to provide you with the pressure-free and knowledgeable service that Lou Bachrodt Auto Mall is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, George Schaffner | General Manager | george@bachrodt.com

August 31, 2014

It was a great experience at the dealership. The first time we came we knew what we wanted. but we got something better. it was a very good experience. We like this dealership a lot. and we would More

by Saodat80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell
Sep 02, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

August 30, 2014

Went in for an oil change and left with another car! This was by far the best experience we have ever had at any dealership. Ever. People are wonderful and not pushy. Went out of their way to make us hap More

by ReneeKeifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Karau
Sep 02, 2014 -

Lou Bachrodt Auto Mall responded

Renee, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Jeremy provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, George Schaffner | General Manager | george@bachrodt.com

August 30, 2014

Awesome service no pressure! I loved this dealership they were very friendly and informative. I deffinately would recommend anyone looking for a car to go here before you go anywh More

by Lrose14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey welter
Sep 02, 2014 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your experience with Lou Bachrodt Auto Mall. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

August 29, 2014

Promise you the world only to turn it upside down. Went in for the Credit Recovery program. The letter that was sent to me stated we were approved for $27,000 then when we got there they told me they w More

by tmbentley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fil Sotomayor
Aug 30, 2014 -

Lou Bachrodt Auto Mall responded

Dear tmbently: When it comes to dealing with credit challenged individuals, there is no absolute guarantee’s. We are not a direct lender (a bank). We do market research based on existing credit criteria, and estimate an approval. Everything is then sent to a lender for final approval. They determine the parameters that need to be met in order to secure the loan for whatever you are buying. It appears that $20,000 loan was approved; however, the lender was requiring a down-payment as a condition of the loan greater than what was initially offered. No way for us to know that until it goes to underwriting with the lender. There is no reason to not try and help you purchase a vehicle. No one wins in this situation. Hope you understand and things turn around for you. Respectfully, George D Schaffner, General Manager.

August 27, 2014

Cassandra Lea Welter, Salesperson I've known Ms. Welter since she was a young girl; we used to live next door to each other. It's nice to know someone I can trust to help me with such More

by kacky.duval
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2014 -

Lou Bachrodt Auto Mall responded

Hi Kathy and thank you for the great feedback! We are so happy to hear that you are pleased with your visit here at our dealership! Ms. Welter is a great asset and we're thankful to have her on our team. We appreciate your business and be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, George Schaffner | General Manager | george@bachrodt.com

August 27, 2014

Cassandra Lea Welter****Awesome******* Cassandra Welter was the best salesperson I have ever dealt with in my entire life. The experience I had with her was unbelievable. If your going to More

by beaver69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for the great feedback! Cassandra is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Best, George Schaffner | General Manager | george@bachrodt.com

August 27, 2014

Best New Car Buying Experience Ever I have purchased many vehicles over the past 35 years - This was by far the best buying experience that I have ever had. Jeremy Weathers was my sales More

by mtesterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new purchase, Mark! Thank you for taking the time to write about your experience. It is magnificent to know that Jeremy was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, George Schaffner | General Manager | george@bachrodt.com

August 26, 2014

Great! Excellent experience, Dale was friendly and helped get us a new car. He really works with you to get you what you need. I would really recommend this More

by Rosevoehringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
Aug 26, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for taking the time to write this review! Dale is great with people and focuses on what the customers’ needs are. He will be pleased to hear about your positive experience. If you have any questions about your new purchase, please come back in to visit! Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Best, George Schaffner | General Manager | george@bachrodt.com

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