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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,169 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,169 reviews

October 29, 2014

Hey ladies!!!! Brandon Campbell took very good care of me. I never felt pressured or like I was being sold. As single lady shopping for a car can be intimidating. More

by donnelle herron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Brandon Campbell
Oct 29, 2014 -

Lou Bachrodt Auto Mall responded

Hi Donnelle and thank you for this great review! We're excited to hear that Brandon took care of you! He is a great asset and we appreciate all he does. We try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, George Schaffner | General Manager | george@bachrodt.com

October 29, 2014

completely satisfied customer I bought a 2015 Malibu ,Love it J R was patient and helpful and made me very comfortable doing it myself. Very very satisfied customer. More

by sasysally1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Oct 31, 2014 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to provide such great feedback. Congratulations to your new 2015 Malibu. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that JR was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, George Schaffner | General Manager | george@bachrodt.com

October 29, 2014

" positive experience " We were very happy with our experience. Everything was readily explained or quickly researched. All our questions were answered. We were impresse More

by dss231611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Oct 31, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with us was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, George Schaffner | General Manager | george@bachrodt.com

October 28, 2014

Good Experience I went to the dealer knowing exactly what I was looking for. This would be my second vehicle that I have purchased from Lou Bachrodt and in order to e More

by TYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Oct 29, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this wonderful review. We are very happy to hear that JR could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, George Schaffner | General Manager | george@bachrodt.com

October 27, 2014

My new X3 Richard is by far one of my best car salesperson. He is very courteous with low selling pressure, and treat his customers with great respect. We ar More

by martinatse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing about your visit with us and congratulations on your new car! Richard is an asset to our dealership and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best, George Schaffner | General Manager | george@bachrodt.com

October 25, 2014

Buying a car We had good experiences with Lou Bachrodt Auto Mall. They were very helpful in finding just the right vehicle for my needs. They even brought it to More

by marsha.recoy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Oct 27, 2014 -

Lou Bachrodt Auto Mall responded

We would like to thank you for your positive feedback about your experience at Lou Bachrodt Auto Mall! We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

October 24, 2014

Great Experience What a great experience, Brandon worked very hard to find the right car for me and also with my picky tech requirements. Thanks to Pat also for workin More

by bigkdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Brandon Campbell
Oct 24, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new car! Brandon is a great asset to our team, so it does not surprise me that he was able to get you set up with the right vehicle. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to Brandon and the rest of the team! All of us hope to see you again when the time comes to service your new car. Best, George Schaffner | General Manager | george@bachrodt.com

October 23, 2014

great experience Josh Schneider and Richard Dummer made the car buying experience very pleasurable. I would absolutely call them when I am in the market for my next n More

by lovett05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Morrison, Joshua Schneider
Oct 23, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Josh and Richard could make your car buying experience a pleasant one. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Best, George Schaffner | General Manager | george@bachrodt.com

October 21, 2014

Always happy to do business with Lou Bachrodt I really appreciated the effort Jeremy weathers gave to get me the car I wanted ! The overall experience was very pleasant . I will continue to buy More

by Jose6986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Lou Bachrodt Auto Mall. We're glad to hear that Jeremy was able to give you an overall positive experience. Thank you for your business and enjoy your new car! Best, George Schaffner | General Manager | george@bachrodt.com

October 13, 2014

What a nice surprise! I happened to meet Casey Welter at a social event and after talking to her for a while, I was impressed with her knowledge of Volkswagens and promised More

by jacqueline.bolger.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2014 -

Lou Bachrodt Auto Mall responded

Jacqueline, it was a pleasure to read about your buying experience working with Casey. Congratulations on your new Passat! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

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