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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,169 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,169 reviews

November 19, 2014

Unmatched experience w/ Casey I had a great experience working with Casey. She was by far the best salesperson I worked with during my new car search. She was very knowledgeable ab More

by gwear89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for reviewing your time spent with Lou Bachrodt Auto Mall. Casey is a dedicated member of our team who commits herself to exceptional service and a vast knowledge of our products and current promotions. We strive to provide a personalized customer service to all our guests. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Best, George Schaffner | General Manager | george@bachrodt.com

November 19, 2014

Car shopping with Al We started one to gr out looking for a used car with low mileage. Al was the first salesperson to greet us. He was very patient with my husband (tes More

by chocolate boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Nov 19, 2014 -

Lou Bachrodt Auto Mall responded

On behalf of our dealership, I sincerely thank you for taking the time to write this awesome review. Al is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new Equinox! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely Best, George Schaffner | General Manager | george@bachrodt.com

November 16, 2014

Very Happy We went to Lou Bachrodt today looking for a newer used pick up and ended up with the help of J.R. Henry were able to get into a new GMC Sierra. Everyo More

by Conniepriddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 17, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for this awesome review and congratulations on your new GMC Sierra. I'm very happy to hear that JR was of such help to you. We try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, George Schaffner | General Manager | george@bachrodt.com

November 11, 2014

great first time buying experience Went in there looking for a used "newer car". Called them telling them what I was looking for and when I got there, they had options ready for me to t More

by willied4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Mitch Nelson, Joshua Schneider
Nov 11, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new purchase! It was a pleasure to read about your first buying experience. It is magnificent to know that our staff was able to provide you with an easy and pressure-free experience. Thank you for taking the time to write this outstanding review. We'll be sure to pass your thanks on to Josh, Heather, and Mitch. We look forward to working with you in the future. Sincerely, George Schaffner | General Manager | george@bachrodt.com

November 07, 2014

Great experience with JR Henry at Lou Bachrodt My husband and I had a wonderful experience with salesman JR Henry buying a new car from Lou Bachrodt. From our initial meeting, to test driving two d More

by Chiefini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell's help with technological component hookups, JR Henry
Nov 10, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for taking the time to share your feedback with us. Congratulations on your new GMC Acadia Denali! We work hard to make sure our guests have a wonderful shopping experience. We will share your kind words to JR and to the rest of the team. We look forward to seeing you at our dealership in the future. Best, George Schaffner | General Manager | george@bachrodt.com

November 06, 2014

Thank you Sam Ferrille, for helping me buy my new Buick. Thank you Sam Ferrille for your kindness in helping me buy my new Buick. I love it. & Thank you Tom Wessels for your help too. Everyone was very profe More

by martha.harris.1447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 06, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Sam and Tom were there to assist you in your purchase. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, George Schaffner | General Manager | george@bachrodt.com

November 05, 2014

Service My overall experience was great. I really appreciated his honesty and his quality of service. I would definitely recommend all my friends and family More

by Rach83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Lou Bachrodt Auto Mall. We're glad to hear that Willie was able to give you an overall positive experience. Thank you for your business and recommendations! Best, George Schaffner | General Manager | george@bachrodt.com

November 05, 2014

Outstanding service! Incredible helpful service by JR. I would recommend him to anyone interested in buying a new or used car. He is very loyal and considerate to his cust More

by melmelmel08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 06, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this wonderful review. We are very glad to hear that JR could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, George Schaffner | General Manager | george@bachrodt.com

November 04, 2014

Great Service We were very pleased with the customer we received at Lou Bachrodt, our salesman JR Henry did everything we needed in order to walk away with the vehi More

by kessem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 04, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your thoughts with us and congratulations on your new car! It does not surprise us that JR went above and beyond for you; it is just an example of why he is such a great asset to our team. All of us await your return. Please let us know how we may be able to help next! Best, George Schaffner | General Manager | george@bachrodt.com

November 03, 2014

Very Happy with my Visit I received excellent information and customer service. I only went in to test drive a 2012 Enclave and ended up buying a 2014 Chevy Malibu! More

by janford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt
Nov 04, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Chevy Malibu! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

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