Lou Bachrodt Auto Mall

Best Buying Experience I went to Lou Bachrodt Auto Mall looking for a vehicle to fit my large family. Prosper helped me find the right car at the right price. He has check I went to Lou Bachrodt Auto Mall looking for a vehicle to fit my large family. Prosper helped me find the right car at the right price. He has checked up with me several times to make sure I was happy with the purchase. I was overly pleased with not only his work ethic, but his kindness and desire to help. Not only would I recommend Lou Bachrodt, but I will send anyone who asks to Prosper. More

I was happy until Bought a new 2014 gti during the .9 financing plus $1000 mastercard gift card that I should receive in 8 weeks for turbo cars incentive. I was even to Bought a new 2014 gti during the .9 financing plus $1000 mastercard gift card that I should receive in 8 weeks for turbo cars incentive. I was even told by Chris That he will get the incentive paper processing right away after I filled it out. So 8 weeks go by figured might take another week or so, still nothing. So I called VW corporate and said they are aware of the turbo incentive going on then, but it's not mentioned at all according to your account. Just really burns me after a friend recommend I go there because he had a good experience with getting a BMW. Takes a special persons to lie to people's faces and sleep well at night, Oh yea and after I got the car home noticed it was missing the rear windshield wiper by the nice screeching sound of metal on glass... I look forward to hearing back from you -Chris DePaepe More

Beyond belief Reprehensible at best. I booked a service for an oil change 5-7 days in advance indicating the year make and model number to them of a car I was to h Reprehensible at best. I booked a service for an oil change 5-7 days in advance indicating the year make and model number to them of a car I was to have serviced, a car they had previously seen and was in their system. Arrived for my appointment 15 minutes early and 45 minutes later I was informed that they did not have the oil filter in stock for my car and could not change the oil, a service that had been booked days in advance with all details of the vehicle - but no part?? I was offered only to come back on Monday - mind you that I live 1.5 hours away and like most of the public had busted my butt to make arrangements for this as they don't have weekend service - no other solution, no offer to send a runner out to get a filter, no offer to make it right in any way, simply handed the keys to my vehicle and that was it. I received a follow-up call from Bob Augustine after I called the Service Manager who explained it was their fault, but yet had no explanation for why they would allow me to drive in for service for a car which they didn't even have the parts for or why they offered no other solution to get the car serviced that day. Bob did offer me a "couple of gallons" of gas for my trouble and a car wash, a car wash that comes with an oil change anyway - $6 for 3 hours worth of travel *wow*, dropping kids off early, paying a sitter to come early and an oil change that still isn't done - all because the dealership doesn't look at its list of services coming due and coordinate it with its inventory of goods. Honestly the phone call was appreciated, but the laissez fair attitude about my poor service having a basic oil filter in stock and the lack of any solution or any regret for their screw-up is beyond comprehension. If this was a $19.95 oil change and there was a run on cars because it was noon I can understand, but for a $100+ oil change booked days in advance with make and model known, unacceptable. With all sincerity I hope this does not happen to others, but I have a feeling it will and you will be dismissed as callously as I was and no solution offered. You're the consumer, its your problem - pretty poor business model at Bachrodt. Don't bring your vehicle to Bachrodt BMW if you actually want service. More

Great experience (yes, from a car dealer) I just picked up my BMW from Bachrodt (Joshua Schneider) yesterday, and I must say the experience was extremely easy and painless. Josh was extremely I just picked up my BMW from Bachrodt (Joshua Schneider) yesterday, and I must say the experience was extremely easy and painless. Josh was extremely respectful of my time and was a big help in working through the details of the purchase. All price negotiations were done via email or phone, so no time sitting around haggling over the price. This is my second car (first was a VW) purchased from Bachrodt and both times have been much better than experienced at other dealerships over the years. More

excellent service Just bought a 2015 GMC Terrain from Lou Bachrodt in Rockford, IL. Salesman Mike Fisher was outstanding in explaining the options to my wifa and I. He Just bought a 2015 GMC Terrain from Lou Bachrodt in Rockford, IL. Salesman Mike Fisher was outstanding in explaining the options to my wifa and I. He also got us the deal that we wanted and made everything go smooth. More

fast and friendly JR Henry did a great job. Fast, friendly, and to the point. He is one man that knows his job. Made car buying easy! Going back there next time I need JR Henry did a great job. Fast, friendly, and to the point. He is one man that knows his job. Made car buying easy! Going back there next time I need a car More

amazing must go Our sales man was Joe luy he was great we didn't have great credit but he worked to help us out and we ended up in the car we wanted with reasonable p Our sales man was Joe luy he was great we didn't have great credit but he worked to help us out and we ended up in the car we wanted with reasonable payments at first I wanted white but decided to change my color to a smokey Grey Joe even knocked off a few hounded so the color wouldn't make my price higher....they are a great dealership the really try for you I would recommend them to anyone More

If you think you cant afford it just go to Lou Thanks Mike. You reeled us in . We were looking for a used car that was in our budget. Mike worked with us and we found out we could afford the paymen Thanks Mike. You reeled us in . We were looking for a used car that was in our budget. Mike worked with us and we found out we could afford the payments of a 2014 Spark. LOVE IT More

Awesome! Brian and TJ were so helpful with finding me a reliable car that fit in my budget. They were patient and not pushy what so ever, even though I came in Brian and TJ were so helpful with finding me a reliable car that fit in my budget. They were patient and not pushy what so ever, even though I came in just to browse. I will definitely be a return customer! More

beware Ordered a key for our jetta at time of purchase, checked on order several times and were told it wasnt in. After several weeks we learned key had nev Ordered a key for our jetta at time of purchase, checked on order several times and were told it wasnt in. After several weeks we learned key had never been ordered. We were also told dealership would take care of a scratch....didnt happen, several weeks later we were told paint not in stock....could've been ordered but they didn't order any...we had to pay for it. Our family member bought a new car to later learn new car had hail damage... and are fighting with bachrodts to do the right thing. More