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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,170 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,170 reviews

January 30, 2015

Fast purchase with great customer service Al Luna was a great salesmen. Never felt pressured to buy a car or sign anything. He was able to get the exact car I wanted for a fair price. My past More

by dlopez289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Feb 02, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for the awesome feedback and congratulations on your purchase! You're right, Al is a great salesman and we appreciate all he does for us! Enjoy your new car! We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best, George Schaffner | General Manager | george@bachrodt.com

January 29, 2015

Trade in and new purchase Great customer service. TJ was exceptional and didn't feel like I was being swayed into making my purchase. From initial visit in August til today's More

by Bgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for your business. Your feedback was awesome to receive. I am sure you are enjoying all the new bells and whistles on your new vehicle, and I am happy to hear that TJ provided you with such an easy purchasing experience. If there is any other automotive need we can help you with, please let us know. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 29, 2015

great customer service TJ is wonderful. He's patient, friendly and helpful! We were in a few times before purchasing today. Very happy with the customer service here! More

by mamaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with TJ was so positive. Should you have other automotive concerns, feel free to let us know. Take care and happy driving. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 28, 2015

wonderfdul experience My husband and I purchased a brand new Buick Lacrosse...luv the car and our salesman Al Luna!! He was just wonderful....they didn't have the color we More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Jan 29, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that Al was able to go above and beyond your expectations and provide you with a memorable buying experience. We hope you are continuing to enjoy your vehicle. Feel free to call or stop by if there is anything else we can do for you. Sincerely George Schaffner | General Manager | george@bachrodt.com

January 25, 2015

I wasn't going to buy a car today I wasn't planning on purchasing a car today, but came home with a beautiful Impala! TJ was my salesman and he couldn't have been nicer! I haven't pu More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2015 -

Lou Bachrodt Auto Mall responded

Thanks so much for going out of your way to write this great review, Terry! We are so pleased that TJ, Chris and Larry were able to provide you with such exceptional customer service. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future needs! Happy driving and we'll see you next time. Best regards, George Schaffner | General Manager | george@bachrodt.com

January 25, 2015

Best experience ever! My husband and I bought a brand new 2015 GMC Sierra 1500!! From the moment we walked to the moment we walked out of the dealership we felt very please More

by Maria fessler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Jan 26, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for this review, Maria. We really appreciate you leaving us your input. We are very pleased to hear that JR and the rest of the team could make your car shopping experience so pleasurable and stress free. Our team works incredibly hard to exemplify the Lou Bachrodt Chevrolet commitment to customer care and we're so thankful that your time with us was well spent. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, George Schaffner | General Manager | george@bachrodt.com

January 22, 2015

Smoother than a babies butt Like most of us, I absolutely hated the idea of having to go and shop for new car. What a wonderful surprise to walk into the likes of Sam Ferrille th More

by Stephen the Photographer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Sam Ferrille
Jan 22, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your purchase! Sam is a great addition to our sales team and we are glad you had the opportunity to work with him. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Best, George Schaffner | General Manager | george@bachrodt.com

January 21, 2015

Knowledgeable and friendly people-- Excellent cars I bought my first vehicle with Lou Bachrodt auto mall this weekend! I was nervous about meeting with a salesman, but I ended up leaving that day in a More

by Daniel Rohrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Sam Ferrille
Jan 22, 2015 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your first buying experience working with Lou Bachrodt Auto Mall. Congratulations on your new Chevy Cruz! It does not surprise us that Sam went above and beyond for you; it is just an example of why he is such a great asset to our team. Please let us know how we may be able to help next! Best, George Schaffner | General Manager | george@bachrodt.com

January 21, 2015

Expert Service We bought a car from Sam at Lou Bachrodt in January 2015 and are so thankful that we had the chance to work with him. Sam was professional and knowled More

by kmarsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Pat Morrison, Nick Provenzano, Sam Ferrille
Jan 22, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for taking the time to write this review. We want to make our guests feel at ease during the purchasing process. Sam’s sales excellence is always consistent and I’m glad that your experience with him supports that. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Best, George Schaffner | General Manager | george@bachrodt.com

January 20, 2015

Filberto is awesome! From the moment we met Fil, we felt comfortable and relaxed. Never once did we feel pressured. Fil was with us from the time we walked in until the ti More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, Fil Sotomayor
Jan 20, 2015 -

Lou Bachrodt Auto Mall responded

I sincerely thank you for going out of your way to write this review about Lou Bachrodt Auto Mall. We are happy to hear of your great buying experience with Fil. We understand that one thing people desire most about their car buying experience is that it is comfortable and pressure-free. I hope you enjoy your new Silverado. If you have any further needs, please come back to see us. Best, George Schaffner | General Manager | george@bachrodt.com

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