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Lou Bachrodt Auto Mall

Rockford, IL

4.6
2,170 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,170 reviews

February 24, 2015

JOE LUY WAS ABSOLUTELY AWESOME!! This is the 2nd vehicle that I purchased through Joe at Lou Bachrodt and Joe continues to exceed all of my expectations. I felt prioritized from the More

by curly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Feb 25, 2015 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your second car buying experience at Lou Bachrodt Auto Mall. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Joe was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com

February 21, 2015

A Fortuitous Encounter A BMW has been in my dreams for years. Last week returning from a meeting, following a whim I stopped at Lou Bachrodt’s – ‘just for a look’. Before I More

by BMW Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
February 21, 2015

Thank you Dale! I just purchased a car from Dale and I couldn't be happier. He really made my family the priority and he actually listened to all of my concerns. I More

by Bubbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 21, 2015

Good experience Jim was very knowledgeable about what he was selling answered my questions my wife hates shopping for cars and her experience there was good making he More

by Joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Canfield
February 16, 2015

Having to go back Casey welter helped me out so much along with Chris the general manger. Day after having my car I had some lights come on the service people told me t More

by Babygurl020790
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
February 14, 2015

overpriced, very poor quality, erroneous customer service i was shocked when they wouldn't deal with me to correct what they messed up with my car and when Courtney nicely showed me the door saying that she h More

by mkj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Karau
Feb 23, 2015 -

Lou Bachrodt Auto Mall responded

We apologize for your negative experience. At Lou Bachrodt Auto Mall, we are committed to fair, honest car buying and servicing experiences. We appreciate your frustration. After investigating this further, we found that the vehicle was in a significant enough event that it had been reported to the manufacturer as total loss. After several hours of attempting to program the keys you supplied, we determined that there was a computer, compatibility, or electrical issue with your vehicle. We contacted VW technical assistance for direction. They advised us to continue diagnosis. You declined further diagnosis and did not wish to leave the vehicle for repair. We charged one hour labor for our efforts, which was well below the time we spent looking at your vehicle. We apologize that the issues with the vehicle prevented a quick resolution to your issue. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

February 13, 2015

J.R. Henry thanks for making purchasing my first car a great J.R. Henry is a exceptional salesman. Even with the small budget I had he was able to get me the car I was looking. His extensive knowledge of the de More

by Jermaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermicia Newsome, JR Henry
Feb 13, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for this great review! JR is truly an exceptional employee and we are happy to hear that he was able to get you the car you wanted! Thank you again and congrats on your purchase! Best, George Schaffner | General Manager | george@bachrodt.com

February 12, 2015

Quality I was worried that I wasn't going to be able to receive a car based off my credit. But J.R was really helpful and he made sure I was approved through More

by mzdoinmyownthang enoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Feb 13, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review! I'm very happy to hear that JR was of such help to you. Congratulations on your new purchase! Please let us know if there's anything else we can do for you. Best, George Schaffner | General Manager | george@bachrodt.com

February 08, 2015

overall excellent ex I WUNT to thank JR and every body at the LOU U GUYS MADE IT HAPPEN ONCE AGAIN THANK U I LOOK FOWARD TO MY NEXT CAR!! DRE More

by andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Feb 09, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for the positive feedback! Glad to hear that JR and the rest of the team were able to meet your needs! Thank you again and congratulations on your new car. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, George Schaffner | General Manager | george@bachrodt.com

February 07, 2015

Positive Bachrodt Experience! I had a very positive experience in purchasing my new Acadia Denali from Bachrodt's with the assistance of Sam Ferrille and George Schaffner. They we More

by Trumack
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Schaffner, Pat Morrison, Mitch Nelson, Sam Ferrille
Feb 09, 2015 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Acadia Denali! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Sam and George was so positive. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

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