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Lou Bachrodt Auto Mall
Rockford, IL
2,170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,170 reviews
February 24, 2015
JOE LUY WAS ABSOLUTELY AWESOME!! This is the 2nd vehicle that I purchased through Joe at Lou Bachrodt and Joe continues to exceed all of my expectations. I felt prioritized from the This is the 2nd vehicle that I purchased through Joe at Lou Bachrodt and Joe continues to exceed all of my expectations. I felt prioritized from the moment we began our journey. Joe is an honest, warm, and sincere individual that I would highly recommend to anyone. I shared my experience with a good friend of mine and I will definitely be bringing her in should she decide to purchase a newer vehicle! She was very impressed with my story. Kudos to Joe and to Lou Bachrodt. Joe is definitely an asset to your organization. Larry completed the financial transaction and was very knowledgeable and provided useful feedback which I was not educated about previously! Both Joe and Larry made for a very pleasant afternoon and most of all I am thrilled with my new vehicle and with purchasing the extended warranty I look forward to Lou Bachrodt servicing my car over the upcoming years. Thank you! Marcia M. More
by curly
Employees Worked With
Joe Luy
February 21, 2015
A Fortuitous Encounter A BMW has been in my dreams for years. Last week returning from a meeting, following a whim I stopped at Lou Bachrodt’s – ‘just for a look’. Before I A BMW has been in my dreams for years. Last week returning from a meeting, following a whim I stopped at Lou Bachrodt’s – ‘just for a look’. Before I had finished walking around the BMW closest to the showroom door Josh Schneider, the client rep, approaching me said ‘Hello’. My ‘experience’ had begun. Josh is welcoming and casual. As I was soon to learn, he also is well versed not only in BMW data but also in human relations. Sooner than I realized I was engaged in conversation. Although my initial intention was simply looking, Josh was engaging me. Surprising even myself, I discovered I was talking about ‘my BMW’! Josh listened carefully attentive. I was even asking questions. Josh responding, gave me the info I needed – it was always accurate, sufficient – never more than what I needed. After a short while I found myself listening more and more to Josh. Only later do I realize he is leading me to be very well informed in ways that were very helpful but about which I had never even thought. Josh is people savvy! He is very helpful. After some time we agreed that I had made a decision except for one thing – the color was not what I wanted. Suddenly he sparked and then said he had my color except the car had not yet been detailed. So Josh created a plan for me go get my car – the details are not important for this review. The plan worked flawlessly. Now I’m a proud and happy BMW driver….I love ‘looking’ at my BMW! Summary: Josh is technically knowledgeable about BMWs - he educated me quickly and easily. He understands human interactions and relationships in order to help, not to exploit, the buyer. Reflecting on my experience as a human transaction I feel enriched having met Josh – he’s a friendly guy and I’m glad to know him….in some ways my BMW experience was doubly enriching for me. More
by BMW Ray
Employees Worked With
Joshua Schneider
February 21, 2015
Thank you Dale! I just purchased a car from Dale and I couldn't be happier. He really made my family the priority and he actually listened to all of my concerns. I I just purchased a car from Dale and I couldn't be happier. He really made my family the priority and he actually listened to all of my concerns. I would recommend him to anyone looking for someone honest to buy a car from! More
by Bubbles
February 21, 2015
Good experience Jim was very knowledgeable about what he was selling answered my questions my wife hates shopping for cars and her experience there was good making he Jim was very knowledgeable about what he was selling answered my questions my wife hates shopping for cars and her experience there was good making her happy is the main gold More
by Joel
Employees Worked With
James Canfield
February 16, 2015
Having to go back Casey welter helped me out so much along with Chris the general manger. Day after having my car I had some lights come on the service people told me t Casey welter helped me out so much along with Chris the general manger. Day after having my car I had some lights come on the service people told me to bring it in but gotten there and they said they couldn't get it done.so I went to talk to Casey and chris and they kept my car to make sure it gets looked at and have me a renter More
by Babygurl020790
February 14, 2015
overpriced, very poor quality, erroneous customer service i was shocked when they wouldn't deal with me to correct what they messed up with my car and when Courtney nicely showed me the door saying that she h i was shocked when they wouldn't deal with me to correct what they messed up with my car and when Courtney nicely showed me the door saying that she has other customers to help even though there was none and I obviously was not "the customer" for her any more because I had already paid their bill although the job was not properly done. More
by mkj
Employees Worked With
Courtney Karau
February 13, 2015
J.R. Henry thanks for making purchasing my first car a great J.R. Henry is a exceptional salesman. Even with the small budget I had he was able to get me the car I was looking. His extensive knowledge of the de J.R. Henry is a exceptional salesman. Even with the small budget I had he was able to get me the car I was looking. His extensive knowledge of the dealerships inventory made my choice hassle free. I now have a car me and my family know will be dependable and safe for many years to come. I encourage everyone who is in the market for a new or used car to stop in and see J.R. Henry and the friendly staff at Lou Bachrodt. More
by Jermaine
Employees Worked With
Jermicia Newsome, JR Henry
February 12, 2015
Quality I was worried that I wasn't going to be able to receive a car based off my credit. But J.R was really helpful and he made sure I was approved through I was worried that I wasn't going to be able to receive a car based off my credit. But J.R was really helpful and he made sure I was approved through a financing company before I went home. He made my day. More
by mzdoinmyownthang enoch
Employees Worked With
JR Henry
February 08, 2015
overall excellent ex I WUNT to thank JR and every body at the LOU U GUYS MADE IT HAPPEN ONCE AGAIN THANK U I LOOK FOWARD TO MY NEXT CAR!! DRE I WUNT to thank JR and every body at the LOU U GUYS MADE IT HAPPEN ONCE AGAIN THANK U I LOOK FOWARD TO MY NEXT CAR!! DRE More
by andre
Employees Worked With
JR Henry
February 07, 2015
Positive Bachrodt Experience! I had a very positive experience in purchasing my new Acadia Denali from Bachrodt's with the assistance of Sam Ferrille and George Schaffner. They we I had a very positive experience in purchasing my new Acadia Denali from Bachrodt's with the assistance of Sam Ferrille and George Schaffner. They were able to locate the vehicle that I wanted and kept me informed about when it would be available for me to pick up. Sam was very personable and easy to work with making the entire process very pleasant. More
by Trumack
Employees Worked With
George Schaffner, Pat Morrison, Mitch Nelson, Sam Ferrille
